Customer Support Representative

Sutherland; Hyderabad; On-site; INR 201,000 - 357,000; Full time

Benefits offered by this job

Night-shift allowance

Two rotational days off

Two-way cab within 25 km

Self-transport allowance

Career development

Job summary

Sutherland in Hyderabad is hiring Customer Support Executives for an International Process. Freshers to 4 years of experience with strong English communication are welcome to start or grow a career in international BPO.

You'll handle inbound/outbound calls, resolve queries, document interactions, and work in rotational night shifts from the office. The role offers a professional environment with cab facility and growth opportunities.

Qualifications

• Good spoken English and communication abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle queries professionally and follow processes.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand queries and provide appropriate resolutions.
• Communicate professionally in English and document interactions.
• Maintain quality and productivity as per guidelines.
• Work effectively as part of a customer service team.

Skills

English communication

Customer service

Interpersonal skills

Problem solving

Listening skills

Team player

Job description

Job description:

We are hiring Customer Support Executives for an International Process. This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with freshers to 4 years of experience can apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Why Join Us?

• Opportunity to work with international customers.
• Career growth opportunities in the BPO/customer service industry.
• Suitable for both freshers and experienced candidates.
• Professional work environment.
• Opportunity to develop communication and customer-handling skills.

Benefits

• Night-shift allowance provided in accordance with program guidelines
• Two rotational days off each week
• Two-way cab transportation available within a 25 km radius in night shifts
• Monthly self-transport allowance of up to 3,500
• Opportunities for professional development and career advancement

Important Notice: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [e-mail].

Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda 500089