International Non-Voice Process (Hybrid)

Sutherland; Hyderabad; Hybrid; INR 180,000 - 300,000; Full time

Benefits offered by this job

Two rotational days off each week

Two-way cab transportation within 25km

Opportunities for professional dev and

Job summary

Sutherland in Hyderabad, India invites applications for Customer Support Executives for an International Non-Voice Process. This entry role suits freshers or candidates with up to 1 year of experience aiming to start or build a career in the international BPO sector.

You will handle email and chat interactions with international customers, communicate clearly in English, follow process guidelines, and document interactions accurately.

Qualifications

• Freshers to 1 year of experience may apply.
• Excellent spoken English and communication skills.
• Strong listening and comprehension abilities.
• Customer-service mindset and interpersonal skills.
• Ability to handle queries professionally.
• Good problem-solving and decision-making skills.
• Willing to work in rotational/night shifts.
• Willingness to work from the office.
• Experience in BPO or International Non-Voice processes is welcome.

Responsibilities

• Handle international customers via email and chat.
• Understand queries and provide appropriate resolutions.
• Communicate professionally in English.
• Provide accurate information following guidelines.
• Document interactions and maintain records.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Collaborate effectively as part of a customer service team.

Skills

Good spoken English

Customer service

Interpersonal skills

Problem-solving

Communication skills

Job description

Job description

We are hiring Customer Support Executives for an International Non-Voice Process. This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

Key Responsibilities

• Handle International customers through email and chat support.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with freshers to 1 year of experience can apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Non-Voice processes are welcome.

Benefits

• Two rotational days off each week
• Two-way cab transportation available within a 25 km radius during night shifts
• Opportunities for professional development and career advancement

Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda 500089