Hiring For Capgemini!

Rivera Manpower Services; Bengaluru; On-site; INR 400,000 - 500,000; Full time

Benefits offered by this job

Fixed Saturday & Sunday Off

International UK Customer Exposure

Job summary

Capgemini Bengaluru is hiring for an International UK Voice Process to handle inbound UK calls and provide professional customer support. The role requires excellent English communication, active listening, and the ability to resolve issues for international customers.

The position is based in Bengaluru, 5 days a week in the office with fixed Saturday and Sunday offs, offering salary up to 5 LPA and growth opportunities within a global brand.

Qualifications

• Inbound UK calls handling with professional customer support.
• Excellent spoken English and listening skills.
• Willingness to work from office in Bengaluru.
• Experience in International Voice / UK Voice / BPO or customer support preferred.

Responsibilities

• Handle inbound calls from UK customers and provide support.
• Understand requirements and deliver timely resolutions.
• Resolve queries, service requests, and escalations.
• Demonstrate active listening and strong communication skills.
• Maintain accurate CRM records of interactions.
• Follow SOPs, quality standards, compliance, and SLAs.
• Take ownership until resolution.
• Coordinate with internal teams for complex issues.
• Maintain performance across CSAT, Quality, AHT, FCR and Productivity.
• Create a positive experience for every UK customer.

Skills

Active listening

English proficiency

Customer handling

CRM basics

Typing

Problem solving

Education

Graduate or undergraduate

Tools

CRM software

Job description

CAPGEMINI IS HIRING

INTERNATIONAL UK VOICE PROCESS | CUSTOMER SUPPORT

Build Your Career With a Global Brand!

Greetings from the Hiring Team!

We are hiring experienced customer service professionals for an exciting International UK Voice Process. If you have excellent English communication skills and enjoy interacting with international customers, this is an opportunity to grow your career in a global work environment.

JOB DETAILS

Company: Capgemini
Role: Customer Support Executive
Process: International UK Voice Process
Location: Bengaluru | Work From Office
Experience:** 1.53 Years**
Working Days: 5 Days Working
Week Offs: Fixed Saturday & Sunday
Shift: UK / International Shift
Salary: Up to 5 LPA
Education: Graduate / Equivalent qualification
B.E/B.Tech Candidates: Not Eligible

YOUR ROLE

• Handle inbound calls from UK customers and provide professional customer support.
• Understand customer requirements and deliver accurate, timely resolutions.
• Resolve customer queries, complaints, service requests and escalations.
• Demonstrate excellent active listening and communication skills.
• Maintain accurate customer interaction records in CRM/system applications.
• Follow defined SOPs, quality standards, compliance guidelines and SLAs.
• Take ownership of customer concerns until appropriate resolution.
• Coordinate with internal teams for complex issues and escalations.
• Maintain performance across Customer Satisfaction, Quality, AHT, FCR and Productivity.
• Create a positive and professional experience for every UK customer.

WHAT WE ARE LOOKING FOR

1–3 years of relevant work experience
Experience in International Voice / UK Voice / BPO / Contact Centre / Customer Support preferred
Excellent spoken English and strong listening skills
Comfortable interacting with UK customers
Strong customer-handling and problem-solving abilities
Good typing and basic computer/CRM skills
Willingness to work from office
Candidates who can join as per business requirements

EDUCATION CRITERIA

Eligible: Graduates or Undergraduates /relevant equivalent qualifications
Not Eligible: B.E / B.Tech candidates

WHY JOIN?

Salary up to 5 LPA
5 Days Working
Fixed Saturday & Sunday Off
International UK Customer Exposure
Global Work Environment
Career Growth Opportunities
Performance & Recognition Opportunities

IMPORTANT ELIGIBILITY

Experience Required: 1–3 Years

Freshers are not eligible
B.E/B.Tech candidates are not eligible

Candidates with relevant International Voice / UK Voice / Customer Support / BPO experience are encouraged to apply.

READY FOR YOUR NEXT CAREER MOVE?

If you have the experience, communication skills and passion for customer service, this could be your next opportunity!