Hiring For Capgemini For International banking process!

Rivera Manpower Services; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

2-Way Cab Facility

Night Shift Allowance

Career Growth Opportunities

International Exposure

Fixed Weekends

Job summary

Capgemini is hiring experienced professionals for an exciting International UK Banking & Insurance Process. If you have international customer support experience and strong communication skills, this is an excellent opportunity to build your career in a global work environment.

Capgemini Bengaluru offers a UK shift with 5 days a week, fixed Saturdays and Sundays off, and a salary up to 5 LPA. Enjoy a 2-way cab facility and night shift allowance as part of attractive perks and benefits.

Qualifications

• Experience in International Voice / Blended / Customer Support.
• Exposure to Banking & Insurance domains is preferred.

Responsibilities

• Handle customer interactions for UK banking and insurance processes.
• Manage queries related to accounts, policies, transactions, payments and servicing.
• Provide accurate, timely resolutions while ensuring excellent customer experience.
• Handle complaints, service requests and escalations professionally.
• Verify customer information and follow security/authentication procedures.
• Use CRM and internal applications to document interactions accurately.
• Follow SOPs, quality standards and SLAs.
• Coordinate with internal teams for complex queries and escalations.
• Maintain CSAT, quality, AHT, FCR and productivity.

Job description

CAPGEMINI IS HIRING

INTERNATIONAL UK VOICE / BLENDED PROCESS

UK BANKING & INSURANCE PROCESS

Join a Global Brand | Great Career Growth | Attractive Perks & Benefits

Capgemini is hiring experienced professionals for an exciting International UK Banking & Insurance Process. If you have international customer support experience and strong communication skills, this is an excellent opportunity to build your career in a global work environment.

JOB DETAILS

Company: Capgemini
Role: Customer Support Executive
Process: International UK Voice / Blended Process
Domain: Banking & Insurance
Customer Base: UK Customers
Location: Bengaluru | Work From Office
Working Days: 5 Days Working
Week Offs: FIXED SATURDAY & SUNDAY OFF
Shift: UK Shift
Salary: Up to 5 LPA
Cab: 2-Way Cab Facility
NSA: Night Shift Allowance

ROLE & RESPONSIBILITIES

• Handle customer interactions for UK banking and insurance processes.
• Manage customer queries related to accounts, policies, transactions, payments, servicing and general requests.
• Provide accurate and timely resolutions while maintaining excellent customer experience.
• Handle customer complaints, service requests and escalations professionally.
• Verify customer information and follow required security and authentication procedures.
• Use CRM and internal applications to document customer interactions accurately.
• Follow defined SOPs, quality standards, compliance requirements and SLAs.
• Coordinate with internal teams for complex queries and escalations.
• Maintain performance across CSAT, Quality, AHT, FCR and Productivity.
• Ensure every customer interaction meets international service standards.

CANDIDATE PROFILE

Experience in International Voice / Blended / Customer Support
Banking, Insurance, BFSI or Financial Services experience preferred
Excellent spoken English and strong listening skills
Comfortable handling UK customers
Strong customer-handling and problem-solving abilities
Good computer and CRM skills
Comfortable working in UK shifts
Willing to work from office

PERKS & BENEFITS

Salary Package up to 5 LPA
5 Days Working
FIXED SATURDAY & SUNDAY OFF
2-Way Cab Facility
Night Shift Allowance (NSA)
Attractive Perks & Incentives
Performance-Based Incentives
Career Growth Opportunities
International Customer Exposure
Banking & Insurance Domain Experience

WHY JOIN?

Work with a leading global organization
Get exposure to UK customers
Build experience in Banking & Insurance
Enjoy fixed weekend offs
Benefit from 2-way transportation
Attractive salary + allowances + incentives
Strong opportunities for professional growth

IMPORTANT

Work Schedule: 5 Days Working
Week Off: Fixed Saturday & Sunday
Shift: UK Shift
Location: Bengaluru Work From Office

Candidates with relevant International Voice / Blended / Banking / Insurance / BFSI / Customer Support experience are encouraged to apply.

If you have the right international customer support experience and are looking for a UK Banking & Insurance opportunity with fixed weekends off, this could be your next career move!