Technical Support Engineer

The Job Factory; Bengaluru; On-site; INR 480,000 - 800,000; Full time

Benefits offered by this job

2-Way Cab Facility up to 20 KM

Career growth opportunities

Supportive work environment

Salary up to 8 LPA

Job summary

The Job Factory in Bengaluru is hiring for an International Voice Process Customer Representative to handle international voice calls during UK shifts, with immediate joining. The role demands strong English communication and solid customer-handling abilities.

Candidates should have at least 1 year of international voice experience, basic computer skills, and a clear EPFO history. Cab facility is provided up to 20 km, with growth opportunities and a supportive work environment.

Qualifications

• Minimum 1 year of International Voice Process experience is mandatory.
• Excellent English communication skills are mandatory.
• Strong customer-handling and active listening skills.
• Basic computer knowledge.
• Comfortable working in UK shifts.
• EPFO service history must be clear and verifiable.
• Immediate joiners preferred.

Responsibilities

• Handle international voice calls and resolve customer queries.
• Maintain high service standards and ensure customer satisfaction.
• Update and document interactions accurately in CRM.
• Coordinate with cross-functional teams as needed.

Skills

International Voice Process experience

Excellent English communication

Customer-handling skills

Active listening skills

Basic computer knowledge

UK shift suitability

EPFO record verification

Job description

Hiring: Customer Representative International Voice Process

Location: Near Manyata Tech Park, Bangalore
UK Shift | Immediate Joiners Only

We are hiring Customer Representatives for an International Voice Process. Candidates with strong international customer-handling experience and excellent English communication skills can apply.

Requirements

• Minimum 1 year of International Voice Process experience is mandatory
• Technical Support experience is NOT mandatory
• International Voice / International Customer Support / International BPO voice experience accepted
• Excellent English communication skills are mandatory
• Strong customer-handling and active listening skills
• Basic computer knowledge
• Comfortable working in UK shifts
• EPFO service history must be clear and verifiable
• Immediate joiners preferred

What We Offer

• International Voice Process
• UK Shift
• Near Manyata Tech Park, Bangalore
• Salary: Up to 8 LPA
• 2-Way Cab Facility up to 20 KM
• Career growth opportunities
• Supportive work environment