We're Hiring-Voice Process-International Customer Support-Bangalore

Infosys BPM Ltd.; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Infosys BPM in Bengaluru is hiring for International Voice Support roles. We are seeking enthusiastic, customer-focused individuals with 1–3 years of international voice process experience and outstanding English communication to join our 100% office-based team.

Candidate must be willing to work night shifts, in rotational shifts, and a 5-day office schedule. Open to undergraduates from any stream with strong communication skills.

Qualifications

• 1–3 years of experience in International Voice Process.
• Fluent in English (speak, read and write).
• Excellent communication and customer handling skills.
• Willingness to work night shifts and 5-day office schedule in Bengaluru.

Responsibilities

• Engage with international customers to resolve queries and provide support.
• Build rapport through active listening and professional communication.
• Deliver solutions by understanding customer needs and internal processes.
• Maintain high standards of ethics and customer satisfaction.
• Adapt to evolving tools and workflows.

Skills

Excellent communication

Customer service

Team player

Adaptability

Education

Open to undergraduates

English fluency

Tools

CRM tools

Job description

Infosys BPM is Hiring! Launch Your Career in Customer Support!

Job Locations: Bangalore

Mode: 100% Work from Office (WFO)

Who can apply

• 1 - 3 years of experience in an International Voice Process
• Has excellent communication skills
• Are willing to work in rotational shifts, including night shifts
• Are comfortable with a 5day workfromoffice schedule

About the Role

We are looking for enthusiastic and customer-focused individuals to join our International Voice Support team. If you have excellent communication skills, a passion for helping people, and thrive in a fast-paced environment, we'd love to hear from you!

Mandatory Requirements:

• International Voice Support Experience - Must Have
• Excellent Communication Skills Speak, Read, and Write fluently in English
• Outstanding Customer Handling Skills
• Willingness to Work Night Shifts
• 100% Work from Office Bengaluru Location

What You'll Do:

• Engage with international customers to resolve queries and provide outstanding support.
• Build rapport through active listening, empathy, and professional communication.
• Deliver solutions by understanding customer needs and navigating internal processes.
• Maintain high standards of ethics, integrity, and customer satisfaction.
• Adapt to evolving tools, technologies, and workflows with agility.

Required Skill Set:

General Skills:

• Excellent communication and soft skills.
• Ability to structure calls professionally and efficiently.
• Empathy-driven approach to customer interactions.
• Positive, polite, and professional demeanor.

Technical Skills:

• Basic understanding of client processes and workflows.
• Ability to identify routine issues and resolve them effectively.
• Tech-savvy and quick to adapt to new tools and systems.

Key Competencies:

• Strong customer service orientation.
• Team player with a collaborative mindset.
• High adaptability to change and new challenges.
• Ethical and professional conduct at all times.

Qualifications:

• Prior experience in customer service or contact center roles preferred.
• Open to undergraduates from any stream with strong communication skills.

Preferred: Basic understanding or any customer support certification

Why Infosys BPM?

• Work with global clients across industries.
• Be part of a robust technology ecosystem that fosters innovation and growth.
• Enjoy a collaborative culture, continuous learning, and career advancement opportunities.

Why Join Us?

• Competitive salary & incentives
• Career growth opportunities
• Skill development in collections & customer engagement
• Dynamic and supportive work culture

Ready to Join Us?