Hiring For B2B COLLECTION PROCEE/US Collection/International voice

Contactx Resource Management; Kolkata District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ContactX Resource Management Pvt Ltd is seeking a Commercial Collections Manager in Kolkata to drive cash flow and reduce aged receivables. The role collaborates with Sales, Finance, Customer Service, and Business Units to resolve disputes and improve collection effectiveness.

The successful candidate will balance commercial acumen with customer relationship management, lead resolution of complex deductions, and optimize the Order-to-Cash cycle across manufacturing and B2B environments.

Qualifications

• Experience in Shared Services or Global Business Services environment.
• Experience with dispute management platforms such as Serrala, High Radius, BlackLine, or equivalent tools.
• Exposure to AI-enabled collections, analytics, and process automation solutions.
• Strong understanding of Accounts Receivable, Collections, Credit, and Working Capital management.
• Industry experience in Manufacturing, Automotive, Industrial, FMCG, or other B2B sectors.

Responsibilities

• Drive cash collection performance and working capital improvement.
• Influence cross-functional stakeholders without direct authority.
• Lead resolution of complex customer disputes and deductions.
• Partner effectively with Commercial, Finance, and Operations teams.
• Protect company financial interests while maintaining strong customer relationships.
• Deliver sustainable process improvements across the Order-to-Cash cycle.

Skills

Cash flow management

Customer relationship management

Dispute resolution

Stakeholder influence

Accounts Receivable knowledge

Tools

Serrala

High Radius

BlackLine

Job description

Commercial Collections Manager

Role Purpose

• The Commercial Collections Manager is responsible for driving cash flow performance, reducing aged and overdue receivables, managing strategic customer relationships, and partnering with Sales, Finance, Customer Service, and Business Units to resolve disputes and improve collection effectiveness. The role requires a strong balance of commercial acumen, customer relationship management, and financial discipline.

A successful candidate should be able to:

• Drive cash collection performance and working capital improvement
• Influence cross-functional stakeholders without direct authority
• Lead resolution of complex customer disputes and deductions
• Partner effectively with Commercial, Finance, and Operations teams
• Protect company financial interests while maintaining strong customer relationships
• Deliver sustainable process improvements across the Order-to-Cash cycle

Preferred Experience

• Shared Services or Global Business Services (GBS) environment
• Manufacturing, Automotive, Industrial, FMCG, or other B2B industries
• Experience with dispute management platforms such as Serrala, High Radius, BlackLine, or equivalent tools
• Exposure to AI-enabled collections, analytics, and process automation solutions
• Strong understanding of Accounts Receivable, Collections, Credit, and Working Capital management

For Kolkata 4D, Ops is looking for combination profiles with experience in Balance Sheet, General Ledger (GL), Bad Debts, and end-to-end Accounts Receivable (AR). Since this is a core commercial role, you can target candidates from Shared Services or Global Business Services (GBS) environments.