International Voice Process - B2B Collections

Contactx Resource Management; Kolkata District; On-site; INR 300,000 - 460,000; Part time

Job summary

ContactX Resource Management Pvt Ltd is seeking a proactive professional for an International Voice Process focused on B2B collections in a Kolkata-based setup. The role emphasizes driving cash collection performance, optimizing the Order-to-Cash cycle, and protecting financial interests while maintaining strong customer relationships.

The ideal candidate will have experience in Shared Services/GBS, exposure to AI-enabled collections, and a solid understanding of AR, Collections, and working

Qualifications

• Experience in Shared Services or Global Business Services (GBS) environment.
• Experience in Manufacturing, Automotive, Industrial, FMCG, or other B2B industries.
• Experience with dispute management platforms such as Serrala, HighRadius, BlackLine, or equivalent tools.
• Exposure to AI-enabled collections, analytics, and process automation solutions.
• Strong understanding of Accounts Receivable, Collections, Credit, and Working Capital management.

Responsibilities

• Drive cash collection performance and working capital improvement.
• Influence cross-functional stakeholders without direct authority.
• Lead resolution of complex customer disputes and deductions.
• Partner effectively with Commercial, Finance, and Operations teams.
• Protect company financial interests while maintaining strong customer relationships.
• Deliver sustainable process improvements across the Order-to-Cash cycle.

Skills

Cash collection

Cross-functional collaboration

Dispute resolution

Order-to-Cash optimization

Analytical thinking

Tools

Serrala

HighRadius

BlackLine

Job description

International Voice Process - B2B Collections

Call on 7738402343

A successful candidate should be able to:

• Drive cash collection performance and working capital improvement
• Influence cross-functional stakeholders without direct authority
• Lead resolution of complex customer disputes and deductions
• Partner effectively with Commercial, Finance, and Operations teams
• Protect company financial interests while maintaining strong customer relationships
• Deliver sustainable process improvements across the Order-to-Cash cycle

Preferred Experience

• Shared Services or Global Business Services (GBS) environment
• Manufacturing, Automotive, Industrial, FMCG, or other B2B industries
• Experience with dispute management platforms such as Serrala, High Radius, BlackLine, or equivalent tools
• Exposure to AI-enabled collections, analytics, and process automation solutions
• Strong understanding of Accounts Receivable, Collections, Credit, and Working Capital management