International Voice Process - B2B Collections- US Shift-Kolkata

Contactx Resource Management; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

ContactX Resource Management Pvt Ltd in Kolkata seeks an Accounts Receivable Specialist to drive cash collection performance and optimize working capital. You will influence cross-functional stakeholders without direct authority and lead the resolution of complex customer disputes and deductions.

You will partner with Commercial, Finance and Operations teams, protect financial interests while maintaining strong customer relationships, and deliver sustainable process improvements across the

Qualifications

• Shared Services or Global Business Services (GBS) environment
• Manufacturing, Automotive, Industrial, FMCG, or other B2B industries
• Experience with dispute management platforms such as Serrara, High Radius, BlackLine, or equivalent tools
• Exposure to AI-enabled collections, analytics, and process automation solutions
• Strong understanding of Accounts Receivable, Collections, Credit, and Working Capital management

Responsibilities

• Drive cash collection performance and working capital improvement
• Influence cross-functional stakeholders without direct authority
• Lead resolution of complex customer disputes and deductions
• Partner effectively with Commercial, Finance, and Operations teams
• Protect company financial interests while maintaining strong customer relationships
• Deliver sustainable process improvements across the Order-to-Cash cycle

Job description

Role & responsibilities

• A successful candidate should be able to:
  
• Drive cash collection performance and working capital improvement
• Influence cross-functional stakeholders without direct authority
• Lead resolution of complex customer disputes and deductions
• Partner effectively with Commercial, Finance, and Operations teams
• Protect company financial interests while maintaining strong customer relationships
• Deliver sustainable process improvements across the Order-to-Cash cycle
• Preferred Experience
  
• Shared Services or Global Business Services (GBS) environment
• Manufacturing, Automotive, Industrial, FMCG, or other B2B industries
• Experience with dispute management platforms such as Serrara, High Radius, BlackLine, or equivalent tools
• Exposure to AI-enabled collections, analytics, and process automation solutions
• Strong understanding of Accounts Receivable, Collections, Credit, and Working Capital management