B2B Consultant

Crescendo Global Leadership Hiring India; Mohali; On-site; INR 350,000 - 520,000; Full time

Job summary

Crescendo Global in Mohali is hiring experienced B2C Collections Agents (Voice) to manage collections, resolve payment disputes, and ensure timely follow-ups with customers via calls and emails. The role demands strong communication and AR/OCT experience, with night shifts and five days on-site work.

Ideal candidates will have 3–5 years of related experience, proficiency in Excel (VLOOKUP, Pivot Tables), and excellent negotiation skills.

Qualifications

• Strong verbal and written communication skills.
• Good negotiation and objection-handling abilities.
• Hands-on experience with Accounts Receivable processes.

Responsibilities

• Manage end-to-end collections activities for assigned customer accounts
• Handle inbound and outbound calls related to payments, disputes, and invoice clarifications
• Follow up on overdue accounts and ensure timely collections
• Coordinate with internal teams for billing and payment issue resolution
• Maintain accurate records, reports, and account reconciliations using Excel tools

Skills

Communication skills

Negotiation

Accounts Receivable

OTC

Night shift readiness

Tools

Excel

Job description

We are hiring experienced B2C Collections Agents (Voice) for a dynamic global process. The role involves managing customer accounts, handling collections activities, resolving payment disputes, and ensuring timely follow-ups with customers through calls and emails. Candidates with strong communication, negotiation, and accounts receivable experience are encouraged to apply.

Location

Mohali

Your Future Employer

A leading global business services organization known for delivering customer-centric financial and operational solutions across international markets.

Responsibilities

1. Manage end-to-end collections activities for assigned customer accounts
2. Handle inbound and outbound calls related to payments, disputes, and invoice clarifications
3. Follow up on overdue accounts and ensure timely collections
4. Coordinate with internal teams for billing and payment issue resolution
5. Maintain accurate records, reports, and account reconciliations using Excel tools

Requirements

1. 3–5 years of experience in B2C Collections / Accounts Receivable / Order to Cash
2. Strong verbal and written communication skills
3. Good negotiation and objection-handling abilities
4. Hands-on experience with Excel including VLOOKUP and Pivot Tables
5. Comfortable working in rotational night shifts and 5 days work from office

What is in it for you

1. Opportunity to work with a reputed global organization
2. Fast-paced and growth-oriented work environment
3. Exposure to international customers and processes
4. Attractive compensation and career progression opportunities
5. Collaborative and professional workplace culture

Disclaimer

Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable hiring experience. Crescendo Global does not discriminate on the basis of race, religion, gender, age, marital status, or disability status.

Note

We receive a large number of applications daily. If you do not hear back from us within 1 week, please consider that your profile has not been shortlisted at this time.

Profile Keywords

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