Hiring Experienced Customer Care Exe. For Blended Process | Noida |

THR Consultants; Dadri; On-site; INR 234,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Growth opportunities

Job summary

THR Consultants is hiring dynamic Customer Support Executives for a premium voice and chat process with India's leading Telecom and Broadband Giants. You will handle inbound queries, provide timely resolutions, and troubleshoot basic network issues from the Noida office.

Requirements include 6 months to 3 years in customer support, excellent English and Hindi communication, good typing, and a 12th pass/graduate education. Rotational shifts and growth opportunities are offered.

Qualifications

• Experience: 6 months to 3 years in a voice or chat customer support role (BPO/Telecom experience is a plus).
• Excellent verbal and written communication in English and Hindi.
• Good typing speed, active listening, and problem-solving mindset.
• Education: 12th Pass / Undergraduates / Graduates are eligible.

Responsibilities

• Handle inbound customer queries via calls and chat regarding broadband plans, billing, network issues, and service requests.
• Provide accurate, prompt, and satisfactory resolutions while maintaining a polite and professional demeanor.
• Troubleshoot basic technical and network connectivity issues for broadband users.
• Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM system.
• Coordinate with backend technical and operational teams to elevate and resolve complex customer issues.

Skills

Communication skills

Typing speed

Active listening

Bilingual English/Hindi

Education

12th Pass / Undergraduates / Graduates eligible

Tools

CRM system experience

Job description

About the Role:

We are hiring dynamic Customer Support Executives for a premium voice and chat process with one of India's leading Telecom and Broadband Giants. If you have excellent communication skills, a background in customer support, and a knack for resolving tech/service queries, this is the perfect opportunity to accelerate your career!

Key Responsibilities:

• Handle inbound customer queries via calls and chat regarding broadband plans, billing, network issues, and service requests.
• Provide accurate, prompt, and satisfactory resolutions while maintaining a polite and professional demeanor.
• Troubleshoot basic technical and network connectivity issues for broadband users.
• Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM system.
• Coordinate with backend technical and operational teams to elevate and resolve complex customer issues.

Candidate Requirements:

• Experience: Minimum 6 Months-3 Years of relevant experience in a Voice or Chat Customer Support role (BPO/Telecom experience is a plus).
• Communication: Excellent verbal and written communication skills in English and Hindi.
• Skills: Good typing speed, active listening, and a problem-solving mindset.
• Education: Minimum 12th Pass / Undergraduates / Graduates are eligible.
• Availability: Comfortable working from the Noida office location in rotational shifts.

What We Offer:

• Competitive salary up to 23,000 CTC per month.
• Performance-based monthly incentives.
• Excellent growth opportunities within a fast-paced environment.