Telecom Blended Process

Net Impact Solutions; Dadri, Ghaziabad District, Greater Noida; On-site; INR 290,000 - 335,000; Full time

Job summary

Netimpact Solutions Pvt. Ltd. in Noida Sector 62 is hiring for the Telecom Blended Process.

A graduate with good academics, excellent English skills, and strong communication are required to handle customer queries and escalations. The role involves addressing queries at the appropriate authorization level, responding via email and social media, and managing follow-ups across channels while meeting defined Turnaround Time (TAT) and service levels.

Qualifications

• Graduate with a good academic record.
• Excellent written and comprehension skills in English.
• Strong communication skills and a dynamic personality.
• Prior experience in customer escalation handling (1 year).
• Ability to handle customer queries professionally and efficiently.

Responsibilities

• Address customer queries at the appropriate authorization level.
• Respond to customer queries through email and social media channels.
• Manage customer follow-ups across social media platforms and email.
• Ensure customer queries are resolved within the defined Turnaround Time (TAT).
• Meet and exceed committed service levels for customer escalations.

Skills

English proficiency

Communication skills

Customer escalation handling

Education

Graduate with good academic record

Job description

Were Hiring Telecom Process

Netimpact Solutions Pvt. Ltd. is looking for smart, young, and motivated individuals to join our Telecom Blended Process team in Noida.

Job Requirements-

• Graduate with a good academic record.
• Excellent written and comprehension skills in English.
• Strong communication skills and a dynamic personality.
• Prior experience in customer escalation handling is required . ( 1 years )
• Ability to handle customer queries professionally and efficiently.

Job Responsibilities

• Address customer queries at the appropriate authorization level.
• Respond to customer queries through email and social media channels.
• Manage customer follow-ups across social media platforms and email.
• Ensure customer queries are resolved within the defined Turnaround Time (TAT).
• Meet and exceed committed service levels for customer escalations.

Location

Noida Sector 62 - Opp Stellar Park.

5 days working ( Rotational week offs )

Rotational Shifts ( No night shifts for Females )

CTC- 28k ( 24 in hand + PLI twice a year )

Join Netimpact Solutions Pvt. Ltd.