Customer Relationship Executive | Inbound Process | Noida

THR Consultants; Dadri; On-site; INR 234,000 - 280,000; Full time

Benefits offered by this job

In-hand salary 23k

6 days a week

Rotational shifts

Job summary

THR Consultants is hiring Customer Support Executives for the Voice Process in Noida. The role involves handling inbound customer calls related to multiple products and delivering empathetic, timely support.

Responsibilities include resolving queries, documenting interactions, and escalating complex issues as needed. The position requires 0–3 years’ experience in voice support and a willingness to work 24x7 rotational shifts, six days a week.

Qualifications

• 0-3 years of experience in voice customer support.
• Willingness to work in 24x7 rotational shifts.
• Customer-focused attitude with problem-solving skills.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Assist customers with queries related to product, and basic support.
• Provide accurate information while following service guidelines.
• Document customer interactions and resolutions in the system.
• Escalate complex issues to the concerned team when required.
• Maintain service quality and customer satisfaction standards.

Skills

Customer service

Communication

Empathy

Job description

We are hiring Customer Support Executives for the Voice Process. The role involves handling inbound customer calls related to Multiple Products and providing accurate, empathetic, and timely support.

Key Responsibilities:

• Handle inbound customer calls professionally and efficiently.
• Assist customers with queries related to product, and basic support.
• Provide accurate information while following service guidelines.
• Document customer interactions and resolutions in the system.
• Escalate complex issues to the concerned team when required.
• Maintain service quality and customer satisfaction standards.

Eligibility Criteria:

• 0-3 Years of experience in voice customer support required.
• Willingness to work in 24x7 rotational shifts.
• Customer-focused attitude with problem-solving skills.

Salary & Benefits:

• 23,000in-hand
• 6 days working
• Rotational shifts

Job Details:

• Location: Noida
• Shift: Rotational Shift
• Working Days: 6 Days Working
• Salary: Fixed Salary + Performance Incentives.