Customer Support Executive | Outbound Calling Process

Firstmeridian Global Services; Dadri; On-site; INR 255,000 - 345,000; Full time

Job summary

Firstmeridian Global Services in Noida Sector 63 is hiring Customer Support Executives for an outbound calling process. The ideal candidate should have strong English communication skills and prior experience in calling/customer interaction.

You will make outbound calls to customers, provide accurate information, and resolve queries while maintaining professional communication and proper call records. This is a full-time, on-site role with immediate joining.

Qualifications

• Graduate in any discipline.
• Minimum 6 months of experience in outbound/inbound calling.
• Excellent English communication and customer-handling skills.

Responsibilities

• Make outbound calls to customers and handle queries professionally.
• Communicate with customers in fluent English.
• Provide accurate information and resolve customer concerns.
• Maintain professional communication and achieve process-related targets.
• Follow up with customers and maintain call records.

Skills

English communication

Outbound calling

Customer interaction

Education

Graduate degree

Job description

Customer Support Executive | Outbound Calling Process

Location: Noida Sector 63
Process: Outbound Calling
Experience: 6+ Months in Calling Process
Work Mode: Work from Office
Employment Type: Full-Time

Salary- 3 lpa

Role Overview

We are hiring Customer Support Executives for an outbound calling process with a leading brand/company in Noida Sector 63. The ideal candidate should have strong English communication skills and prior experience in calling/customer interaction.

Key Responsibilities

• Make outbound calls to customers and handle queries professionally.
• Communicate with customers in fluent English.
• Provide accurate information and resolve customer concerns.
• Maintain professional communication and achieve process-related targets.
• Follow up with customers as required and maintain proper call records.

Eligibility Criteria

• Graduate in any discipline.
• Minimum 6 months of experience in an outbound/inbound calling process.
• Excellent English communication skills.
• Good interpersonal and customer-handling skills.
• Comfortable working from the Noida Sector 63 location.
• Candidates who can join immediately or within a short notice period will be preferred.