Hiring - Client Servicing & Stakeholder Management | 10.5lpa | Hybrid

Rivera Manpower Services; Bengaluru; Hybrid; INR 630,000 - 1,050,000; Full time

Benefits offered by this job

Company-provided laptop

Wi‑Fi allowance

Free two‑way cab facility (up to 22 km

Job summary

Rivera Manpower Services in Bengaluru seeks an experienced Senior Analyst for Client Servicing and Stakeholder Management. You will manage international clients, ensure service excellence, and act as a primary contact for stakeholders in a fast-paced, global environment.

Responsibilities include end-to-end client servicing, coordinating with internal teams, and providing timely updates and insights. This role is an IC with ownership of assigned accounts and a hybrid work model with a training

Qualifications

• Experience of 4–8 years in relevant roles.
• Graduation is mandatory.
• Post-graduation experience is preferred for eligibility.
• Stable career profile with complete documentation

Responsibilities

• Manage end-to-end client servicing for international stakeholders.
• Handle client communications through international voice processes.
• Build and maintain strong relationships with clients and internal stakeholders.
• Ensure adherence to SLAs and quality standards.
• Analyze client requirements and coordinate with internal teams for resolution.
• Provide timely updates, reports, and insights to stakeholders.
• Act as an IC with ownership of assigned accounts.

Skills

International Voice Process

Banking/Insurance

Client Servicing

Stakeholder Management

Education

Graduation mandatory

Job description

IMMEDIATE HIRING: Senior Analyst | Client Servicing & Stakeholder Management

Employment Type: Full-Time | Individual Contributor(IC Role)

Work Location: Kodigehalli, Near Hebbal, Bangalore

Job Summary

We are looking for an experienced Senior Analyst to join our Client Servicing and Stakeholder Management team. The role involves managing international clients, ensuring service excellence, and acting as a key point of contact for stakeholders in a fast-paced, global environment.

Key Responsibilities

• Manage end-to-end client servicing for international stakeholders
• Handle client communications through international voice processes
• Build and maintain strong relationships with clients and internal stakeholders
• Ensure adherence to service-level agreements (SLAs) and quality standards
• Analyze client requirements and coordinate with internal teams for resolution
• Provide timely updates, reports, and insights to stakeholders
• Act as an individual contributor with ownership of assigned accounts

Eligibility Criteria

• Experience: 4 to 8 years of relevant experience
• Domain Experience:
  • International Voice Process
  • Banking / Insurance
  • Client Servicing or Stakeholder Management
• Education: Graduation is mandatory
• Work Experience: Only post-graduation experience will be considered
• Profile: Stable career profile with complete and proper documentation

Work Details

• Shift: US Shift
• Working Days: 5 days a week
• Week Off: Fixed Saturday & Sunday

WORK MODE (Hybrid Model)

• Training Period: 6 to 8 months On-site
• Post Training:
  • 3 weeks Work From Home
  • 1 week Work From Office

Compensation & Benefits

• CTC: Up to 10.5 LPA
• Shift Allowance

Work From Home Benefits

• Company-provided laptop
• Wi‑Fi allowance

Work From Office Benefits

• Free two‑way cab facility (up to 22 km radius)

Interview Process

1. HR Round
2. Assessment
3. Operations Round 1
4. Operations Round 2