International Sales Associate (Bangalore)

Shell Infotech; Bengaluru; Vor Ort; INR 405.000 - 495.000; Vollzeit

Benefits dieser Stelle

One-way cab facility for night shifts

Free night transport for women

Zusammenfassung

Shell Infotech in Bengaluru is seeking detail-oriented professionals for the International Banking voice sales support role, handling customer interactions via voice calls and assisting with sales-related queries and service information.

Eligible candidates have 6 months of international BPO experience, good problem-solving and communication skills, and are willing to work rotational night shifts. The position offers office basis in Bengaluru with cab facilities for night shifts and incentives.

Qualifikationen

• Minimum 6 months of international BPO experience.
• Good customer-handling and problem-solving skills.
• Basic computer knowledge and typing skills.
• Ability to handle International voice calls support task.
• Willingness to work rotational shifts, including night shifts
• Good attention to detail.
• Comfortable handling financial/customer information.
• Good written communication and documentation skills.
• Basic knowledge of MS Office and computer applications.
• Ability to understand and follow detailed process guidelines.
• Ability to work in a high-volume transaction-processing environment.

Aufgaben

• Handle customer interactions through voice calls.
• Assist customers with sales-related queries and service information.
• Communicate clearly and professionally with customers.
• Follow sales processes and standard operating procedures.
• Meet defined quality, productivity, and performance targets.
• Maintain accurate customer information and call records.
• Meet productivity, customer satisfaction, and accuracy targets.

Kenntnisse

Customer handling

Problem solving

Typing

MS Office

Attention to detail

Documentation

Ausbildung

Undergraduate / Graduate

Tools

MS Office

Jobbeschreibung

We are looking for detail-oriented professionals to join The International Banking sales process referred to as the voice sales support which focuses Handle customer interactions through voice calls. Assist customers with sales-related queries and service information.

Key Responsibilities

• Handle customer interactions through voice calls.
• Assist customers with sales-related queries and service information.
• Communicate clearly and professionally with customers.
• Follow sales processes and standard operating procedures.
• Meet defined quality, productivity, and performance targets.
• Maintain accurate customer information and call records.
• Meet productivity, customer satisfaction, and accuracy targets.

Preferred Experience

• Banking Services
• Handling Customer Interaction
• Sales Oriented
• Resolving Clients issues
• Banking Operations
• Assist sales related quires
• Maintain accurate records
• Resolving customer services
• Customer Service Financial Services
• International BPO
• Voice calls

Eligibility

• Minimum 6 months of any international BPO experience.
• Good customer-handling and problem-solving skills.
• Basic computer knowledge and typing skills.
• Ability to handle International voice calls support task.
• Willingness to work rotational shifts, including night shifts
• Good attention to detail.
• Comfortable handling financial/customer information.
• Good written communication and documentation skills.
• Basic knowledge of MS Office and computer applications.
• Ability to understand and follow detailed process guidelines.
• Ability to work in a high-volume transaction-processing environment.

Education:

Undergraduate / Graduate.

CTC: Up to 4.5 LPA

Approx. take-home: 30,400/month

Monthly Incentives: Up to 2,500 based on performance.

Work Details :-

Work Location: Work from Office (Karle Hub 4 Manyata Tech Park, Bengaluru)

Working Days

5 Days Working

Week Off:

2 Rotational Week Offs

Cab Facility

One-way cab facility for night shifts only. Free night transport for women employees (7 PM7 AM). Male employees may be charged 75 per trip, as per the shared details.

Documents Required

• Education Documents
• Aadhaar Card
• PAN Card
• Educational Certificates / Marks Memos
• Previous Employment Documents
• Offer Letter
• Previous Organization Pay Slips
• Relieving / Experience Letter

Interview Process

• 1st RoundHR Initial Screening
• 2nd RoundVoice and Accent
• 3rd RoundVersant Test 62
• 4th RoundOperations Round (Ops)

Contact person: HR Ashwini @ 7406193581