Hiring For BFSI/ Stakeholder Management/ US Banking- 10LPA

Rivera Manpower Services; Bengaluru; Hybrid; INR 600,000 - 1,050,000; Full time

Benefits offered by this job

Company-provided laptop

Wi-Fi allowance up to 4000-5000

Two-way cab facility

Job summary

Rivera Manpower Services is seeking a Senior Analyst to join the Client Servicing and Stakeholder Management team. The role focuses on managing international clients, ensuring service excellence, and serving as a key contact for stakeholders in a fast-paced global environment.

Location: Kodigehalli, Near Hebbal, Bangalore. Employment is Full-Time as an IC role. Shift: US Shift. Training on-site for 6 to 8 months, followed by 3 weeks work from home and 1 week work from office.

Qualifications

• 4 to 8 years of relevant experience.
• International Voice Process experience.
• Banking or Insurance domain experience.
• Client Servicing or Stakeholder Management.
• Graduation is mandatory.
• Post-graduation experience will be considered.

Responsibilities

• Manage end-to-end client servicing for international stakeholders.
• Handle client communications through international voice processes.
• Build and maintain strong relationships with clients and internal stakeholders.
• Ensure adherence to SLAs and quality standards.
• Analyze client requirements and coordinate with internal teams for resolution.
• Provide timely updates, reports, and insights to stakeholders.
• Act as an IC with ownership of assigned accounts.

Skills

International Voice Process

Banking / Insurance

Client Servicing

Education

Graduation mandatory

Job description

IMMEDIATE HIRING: Senior Analyst | Client Servicing & Stakeholder Management

Employment Type: Full-Time | Individual Contributor(IC Role)

Work Location: Kodigehalli, Near Hebbal, Bangalore

Job Summary

We are looking for an experienced Senior Analyst to join our Client Servicing and Stakeholder Management team. The role involves managing international clients, ensuring service excellence, and acting as a key point of contact for stakeholders in a fast-paced, global environment.

Key Responsibilities

• Manage end-to-end client servicing for international stakeholders
  
• Handle client communications through international voice processes
  
• Build and maintain strong relationships with clients and internal stakeholders
  
• Ensure adherence to service-level agreements (SLAs) and quality standards
  
• Analyze client requirements and coordinate with internal teams for resolution
  
• Provide timely updates, reports, and insights to stakeholders
  
• Act as an individual contributor with ownership of assigned accounts
  

Eligibility Criteria:

• Experience: 4 to 8 years of relevant experience
  
• Domain Experience:
  
  • International Voice Process
    
  • Banking / Insurance
    
  • Client Servicing or Stakeholder Management
    
• Education: Graduation is mandatory
  
• Work Experience: Only post-graduation experience will be considered
  
• Profile: Stable career profile with complete and proper documentation
  

Work Details

• Shift: US Shift
  
• Working Days: 5 days a week
  
• Week Off: Fixed Saturday & Sunday
  

WORK MODE (Hybrid Model)

• Training Period: 6 to 8 months On-site
  
• Post Training:
  
  • 3 weeks Work From Home
    
  • 1 week Work From Office
    

Compensation & Benefits

• CTC: Up to 10.5 LPA
  
• Shift Allowance: 7,000 8,000 per month
  
• Variable Pay: Paid once every 6 months
  

Work From Home Benefits

• Company-provided laptop
  
• Wi-Fi allowance up to 4,000 5,000
  

Work From Office Benefits

• Free two-way cab facility (up to 22 km radius)
  

Interview Process

1. HR Round
   
2. Assessment
   
3. Operations Round 1
   
4. Operations Round 2