Rivera hiring For senior analyst role sal upto 11lpa(hybrid)

Rivera Manpower Services; Bengaluru; Hybrid; INR 990,000 - 1,210,000; Full time

Benefits offered by this job

Hybrid

UK shifts

Performance incentives

Night shift allowance

Great work culture

Job summary

Rivera Manpower Services in Bengaluru, India is seeking a Senior Analyst to handle international voice interactions with global clients. You will resolve queries, document interactions, and work across teams to ensure quality service while aligning with night shifts and rotational offs.

The role emphasizes excellent English communication, strong listening and typing skills, and experience in international voice processes. This position offers hybrid work with UK shifts and competitive incentives.

Qualifications

• Graduate with excellent English communication.
• Willingness to work in night shifts and rotational offs.
• Experience in international voice process.
• Strong typing and listening skills.

Responsibilities

• Handle inbound and outbound international calls in a professional manner.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Maintain detailed documentation of customer interactions in system records.
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution where required.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Skills

English communication

Listening skills

Typing speed

Education

Graduate

Job description

Greetings !!!

We are excited to share an excellent opportunity for candidates looking to build a rewarding career in senior analyst role with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you!

For more clarification about this job role, please feel free to reach out to us on the below mentioned number:

Deepa-9380300644

(Please send us a message on WhatsApp in case the number is busy).

Job Description:

We are hiring for senior analyst role with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.

As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details

Process:senior analyst role

Experienced: Up to 11LPA (Based on current CTC and relevant experience)

Qualification Criteria:

Education: Graduate

Excellent verbal communication skills in English

Willingness to work in night shifts and rotational offs

Experience Required:

Mandatory: Experience in international voice process for experienced candidates

Key Responsibilities:

• Handle inbound and outbound international calls in a professional manner.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Maintain detailed documentation of customer interactions in system records.
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution where required.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Desired Candidate Profile:

• Any Graduate (With Excellent English Communication)
• Experienced (05 yrs) can apply
• Must be open to work in rotational shifts/night shifts
• Good typing speed and listening skills

Role Highlights:

• Opportunity to work with leading global clients
• Develop and enhance communication, problem-solving, and service delivery skills
• Exposure to US, UK Shifts (Night/Rotational Shifts)
• Fast-paced and growth-oriented work culture
• Extensive training and support provided for freshers

Perks & Benefits:

• Cab Facility (As per shift & company policy)
• Hybrid
• UK shifts
• Performance Incentives
• Night Shift Allowance
• Great work culture & career growth

Regards,

Deepa

9380300644

Rivera Manpower Services