Hiring For Senior Analyst Salary upto 10LPA!

Rivera Manpower Services; Bengaluru; On-site; INR 900,000 - 1,100,000; Full time

Benefits offered by this job

Two-way cab facility provided

Opportunity for growth

Job summary

Rivera Manpower Services in Bengaluru is hiring a Senior Analyst / Customer Support Executive for a leading MNC. The role requires 4+ years of experience, US night shift, and 5-day weeks with fixed Saturdays and Sundays. Salary up to 10 LPA, with two-way cab facility and ongoing opportunities for professional growth.

You will handle customer queries across voice, email, or chat, resolve issues, update CRM records, and coordinate with internal teams to drive high customer satisfaction.

Qualifications

• Minimum 4+ years of experience in Customer Support / Customer Service.
• Excellent verbal and written communication skills.
• Experience in international customer support is preferred.
• Ability to work independently and in a team environment.

Responsibilities

• Handle customer queries through voice, email, or chat channels.
• Manage complex customer issues and provide effective resolutions.
• Handle customer escalations professionally and ensure timely closure.
• Deliver excellent customer service and maintain high customer satisfaction.
• Maintain accurate customer records and update CRM systems.
• Achieve performance targets related to quality, productivity, and customer satisfaction.
• Coordinate with internal departments to resolve customer concerns.
• Identify recurring issues and recommend process improvements.
• Support team members with process-related queries and guidance.
• Ensure compliance with company policies and service standards.

Skills

Communication skills

Analytical skills

Interpersonal skills

Problem-solving

Teamwork

Tools

CRM tools

MS Office

Job description

Job Description Senior Analyst !

Greetings from the Recruitment Team!

We are hiring experienced professionals for the position of Senior Analyst / Customer Support Executive with a leading MNC in Bengaluru.

Job Details

• Position: Senior Analyst / Customer Support Executive
• Experience: Minimum 4+ Years
• Salary: Up to 10 LPA
• Location: Bengaluru
• Working Days: 5 Days a Week
• Week Off: Fixed Saturday & Sunday
• Shift: US Shift (Night Shift)
• Cab Facility: Two-way cab facility provided

Roles & Responsibilities

• Handle customer queries through voice, email, or chat channels.
• Manage complex customer issues and provide effective resolutions.
• Handle customer escalations professionally and ensure timely closure.
• Deliver excellent customer service and maintain high customer satisfaction.
• Maintain accurate customer records and update CRM systems.
• Achieve performance targets related to quality, productivity, and customer satisfaction.
• Coordinate with internal departments to resolve customer concerns.
• Identify recurring issues and recommend process improvements.
• Support team members with process-related queries and guidance.
• Ensure compliance with company policies and service standards.

Candidate Requirements

• Minimum 4+ years of experience in Customer Support / Customer Service.
• Excellent verbal and written communication skills.
• Strong experience in customer handling and escalation management.
• Experience in international customer support is preferred.
• Good knowledge of CRM tools and MS Office.
• Strong analytical, interpersonal, and problem-solving skills.
• Ability to work independently and in a team environment.
• Flexibility to work in US night shifts.

Salary & Benefits

• Salary package up to 10 LPA, based on experience and interview performance.
• 5 days working with fixed weekends off.
• Two-way cab facility.
• Opportunity to work with a reputed MNC.
• Professional growth and career development opportunities.