Tele Caller Hindi

Ascent E Digit Solutions; Chennai; On-site; INR 201,000 - 268,000; Full time

Job summary

Ascent E Digit Solutions in Chennai, India is seeking a responsible Call Coordinator to manage customer calls, handle enquiries, and coordinate with internal teams. Fluency in Hindi is mandatory, with basic computer skills and good record-keeping ability.

The role requires maintaining daily call logs, drafting reports, and ensuring timely follow-ups to meet targets. Freshers and experienced candidates are welcome, with a focus on clear communication and coordination.

Qualifications

• Any Degree or Diploma required.
• Freshers or experienced candidates welcome.
• Hindi fluency is mandatory.
• Good verbal communication and interpersonal skills.
• Basic knowledge of MS Word and email communication.
• Ability to handle calls confidently.

Responsibilities

• Handle incoming and outgoing calls professionally.
• Contact customers to understand their requirements and provide relevant information.
• Follow up on customer enquiries, leads, and pending requests.
• Coordinate with sales and support teams to resolve customer queries.
• Schedule appointments, meetings, and customer follow-ups.
• Maintain daily call logs, customer details, and follow-up status.
• Update customer information and call reports in MS Excel.
• Prepare daily, weekly, and monthly call activity reports.
• Ensure all customer enquiries are addressed on time.
• Make reminder calls regarding appointments and pending activities.
• Share important customer feedback with the concerned departments.
• Maintain a polite and professional approach while communicating with customers.
• Ensure proper documentation of customer interactions.
• Support the team in achieving daily calling and follow-up targets.
• Handle customer complaints and elevate complex issues to the appropriate team.
• Maintain confidentiality of customer information and company data.

Skills

Verbal communication

Hindi fluency

Interpersonal skills

Education

Any Degree or Diploma

Tools

MS Excel

MS Word

Email communication

Job description

Job Summary Call Coordinator (Hindi Mandatory)

We are looking for a responsible and enthusiastic Call Coordinator to manage customer calls, handle enquiries, coordinate with internal teams, and ensure timely follow-ups. The ideal candidate should have good communication skills, fluency in Hindi (mandatory), basic computer knowledge, and the ability to maintain accurate records.

Roles & Responsibilities

• Handle incoming and outgoing calls professionally.
• Contact customers to understand their requirements and provide relevant information.
• Follow up on customer enquiries, leads, and pending requests.
• Coordinate with the sales and support teams to resolve customer queries.
• Schedule appointments, meetings, and customer follow-ups.
• Maintain daily call logs, customer details, and follow-up status.
• Update customer information and call reports in MS Excel.
• Prepare daily, weekly, and monthly call activity reports.
• Ensure all customer enquiries are addressed on time.
• Make reminder calls regarding appointments and pending activities.
• Share important customer feedback with the concerned departments.
• Maintain a polite and professional approach while communicating with customers.
• Ensure proper documentation of customer interactions.
• Support the team in achieving daily calling and follow-up targets.
• Handle customer complaints and elevate complex issues to the appropriate team.
• Maintain confidentiality of customer information and company data.

Requirements

• Any Degree or Diploma.
• Freshers and experienced candidates can apply.
• Fluency in Hindi is mandatory.
• Good verbal communication and interpersonal skills.
• Basic knowledge of MS Excel, MS Word, and email communication.
• Ability to handle customer calls confidently.
• Good listening, problem-solving, and coordination skills.
• Ability to manage multiple tasks and follow-ups.
• Strong attention to detail and record-keeping skills.
• Positive attitude and willingness to learn.

HR : 97900 99302