Hindi+ English Customer Support Executive

wroots global pvt ltd; Bangalore Rural; On-site; INR 180,000 - 300,000; Full time

Job summary

Wroots Global Pvt Ltd in Bangalore is seeking a Domestic Customer Support Executive to be the first point of contact for customers. You will handle inbound and outbound calls and chats, resolve queries, and ensure a smooth post-sales experience with local market awareness.

The role requires strong English and Hindi, a customer-friendly approach, and willingness to work the day shift from Tin Factory/Bommanahalli. Immediate joining and Bangalore residency are preferred.

Qualifications

• Strong communication in English and Hindi.
• Experience in domestic customer support preferred.
• Immediate joiners favored.

Responsibilities

• Handle inbound and outbound calls and chats from domestic customers.
• Identify customer needs and provide timely, effective solutions.
• Log all interactions and feedback in the CRM system.
• Share customer insights to improve processes and services.
• Educate customers about available services and upsell when appropriate.

Skills

Customer support

Communication skills

Empathy

Active listening

CRM software

Tools

CRM software

Job description

Domestic Customer Support Executive

(Candidates who are in Bangalore are only Preferred)

Job Summary:

We are seeking a proactive and empathetic Domestic Customer Support Executive to join our team and serve as the first point of for our customers within the country. In this role, you will handle inbound and outbound communication via, and chat providing prompt, accurate, and solution-focused assistance. Your primary goal will be to enhance customer satisfaction by resolving queries, addressing complaints, and ensuring a seamless post-sales experience. You'll be expected to understand local market nuances, communicate in a customer-friendly manner, and collaborate closely with internal departments to ensure that customer concerns are addressed efficiently. A positive attitude, active listening skills, and a passion for helping people are essential for success in this role.

Key and Responsibilities:

• Handle inbound and outbound s, s, and chats from domestic customers.
• Identify customer needs and provide timely and effective solutions.
• Accurately log all interactions, customer feedback, and resolutions in the CRM system.
• Share insights and customer feedback to improve processes and services.
• Educate customers about available services and upsell when appropriate.

Job Requirements:

• - Work Location: Tin Factory/Bommanahalli, Bangalore
• -Shifts: 6days Of Work/ 1day rotational off(Day shift)
• -Language - English+ Hindi
• -Candidates who are in Bangalore are only Preferred!
• -Immediate Joiners Only!