Domestic Non Voice Process Executive( Day Shift)

Your Pitchh; Bengaluru; On-site; INR 360,000 - 440,000; Full time

Benefits offered by this job

Incentives

Day shift

Career growth

Long-term career in customer support

Job summary

Your Pitchh in Bangalore is hiring for a Domestic Non-Voice Customer Support Executive. The role requires strong written and verbal English and Hindi, good typing, and a customer-first approach in a day shift.

Joiners with 1 year of relevant experience or fresh graduates who are eager to start their career in customer support are welcome. Immediate joining is preferred.

Qualifications

• Graduation is mandatory for the role.
• 1 year of experience in customer support, non-voice, email or chat.
• Excellent written and verbal English and Hindi communication.
• Good typing speed and accuracy.
• Able to work in a target-driven environment.

Responsibilities

• Handle customer queries through Email and Chat Support.
• Provide accurate, timely resolutions to queries.
• Maintain professionalism in written communication.
• Manage multiple interactions simultaneously with quality service.
• Understand requirements and provide solutions per guidelines.
• Escalate unresolved issues to the appropriate team.
• Maintain records of interactions in relevant systems.
• Meet defined quality, productivity and customer satisfaction targets.
• Follow company policies and compliance guidelines.

Skills

English & Hindi

Typing speed

Customer focus

Problem solving

Education

Graduation mandatory

Job description

Customer Support Executive Domestic Non-Voice Process

Location: Whitefield, Bangalore
Employment Type: Full-Time
Shift: Day Shift
Work Schedule: 6 Days Working | 1 Fixed Weekly Off on Sunday
Experience: Fresher and Experience
Qualification: Graduation Mandatory
Joining: Immediate Joiners Preferred
Salary:

For Experience: Up to 4 LPA (up to 26,000 per month) +Incentives

For Freshers: upto 3.4LPA ( 22,000 per month) + Incentives

HINDI IS MANDATORY ( For Fluent Hindi Speakers )

Job Overview

We are hiring Customer Support Executives for a Domestic Non-Voice Process in Whitefield, Bangalore. The ideal candidate should have strong written and verbal communication skills in English and Hindi, good typing ability, and a customer-focused approach.

This is an excellent opportunity for professionals with prior experience in customer support, email support, chat support, or non-voice processes who are looking for a stable day-shift opportunity with career growth.

Key Responsibilities

• Handle customer queries and concerns through Email and Chat Support.
• Provide accurate, timely, and effective resolutions to customer queries.
• Maintain a high level of accuracy and professionalism in written communication.
• Manage multiple customer interactions simultaneously while maintaining service quality.
• Understand customer requirements and provide appropriate solutions as per process guidelines.
• Escalate complex or unresolved issues to the appropriate team when required.
• Maintain accurate records of customer interactions and update relevant systems.
• Meet defined quality, productivity, and customer satisfaction targets.
• Follow company policies, processes, and compliance guidelines.

Eligibility Criteria

• Graduation is mandatory.
• Minimum 1 year of experience in Customer Support, Non-Voice, Email Support, or Chat Support.
• Excellent communication skills in English and Hindi, both written and verbal.
• Good typing speed and accuracy.
• Strong problem-solving and multitasking skills.
• Basic computer knowledge and proficiency in handling customer support systems.
• Ability to work effectively in a target-driven environment.
• Candidates currently based in Bangalore will be preferred.
• Immediate joiners are highly preferred.

What We Offer

• Salary up to 4 LPA
• Monthly salary up to 26,000 for experience and 22,000 for freshers
• Performance-based Incentives
• Stable Day Shift
• Career growth opportunities
• Professional and supportive work environment
• Opportunity to build a long-term career in customer support