Hindi+ English Customer Support Executive

wroots global pvt ltd; Bengaluru; On-site; INR 210,000 - 320,000; Full time

Job summary

wroots global pvt ltd is seeking a proactive Domestic Customer Support Executive based in Bangalore. You will be the first point of contact for domestic customers, handling inbound and outbound calls and chats, logging interactions in the CRM, and providing timely, solution-focused assistance to enhance post-sales experiences.

The role requires strong communication in English and Hindi, a customer-first mindset, and the ability to collaborate with internal teams to address concerns efficiently.

Job description

Domestic Customer Support Executive

(Candidates who are in Bangalore are only Preferred)

Job Summary:

We are seeking a proactive and empathetic Domestic Customer Support Executive to join our team and serve as the first point of for our customers within the country. In this role, you will handle inbound and outbound communication via, and chat providing prompt, accurate, and solution-focused assistance. Your primary goal will be to enhance customer satisfaction by resolving queries, addressing complaints, and ensuring a seamless post-sales experience. You'll be expected to understand local market nuances, communicate in a customer-friendly manner, and collaborate closely with internal departments to ensure that customer concerns are addressed efficiently. A positive attitude, active listening skills, and a passion for helping people are essential for success in this role.

Key and Responsibilities:

• Handle inbound and outbound s, s, and chats from domestic customers.
• Identify customer needs and provide timely and effective solutions.
• Accurately log all interactions, customer feedback, and resolutions in the CRM system.
• Share insights and customer feedback to improve processes and services.
• Educate customers about available services and upsell when appropriate.

Job Requirements:

• - Work Location: Tin Factory/Bommanahalli, Bangalore
• -Shifts: 6days Of Work/ 1day rotational off(Day shift)
• -Language - English+ Hindi
• - Candidates who are in Bangalore are only Preferred!
• -Immediate Joiners Only!