Help Desk Executive

Lodha; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Lodha in Pune seeks a front-desk receptionist to be the face of the company, handling front-desk duties and clerical tasks, and ensuring a positive first impression for visitors.

You will answer calls, greet guests, manage records, uphold policies, and respond promptly to inquiries. The role requires 2–4 years in hospitality or real estate and a graduate degree.

Qualifications

• 2 to 4 years of experience with hotels or real estate companies.
• Any graduate qualification.
• Excellent customer service orientation and punctual, courteous demeanor.

Responsibilities

• Answer and transfer department phone calls.
• Greet visitors and guide them to their meetings.
• Maintain records of documents and data and manage guest areas with discipline.
• Demonstrate urgency in responding to customer problems and complaints.
• Uphold company policies and ethical behavior in all guest interactions.

Skills

Multi-tasking

Customer service

Team player

Education

Any graduate

Job description

Job Profile: Undertake all receptionist and clerical duties at the desk of lobbies and be the face of the company for all visitors and will be responsible for the first impression we make

Key Responsibilities

Answering transferring departments phone calls to the and concerned Greeting visitors and guiding them for their meetings.

Keeping records of the documents and maintaining the data Maintain discipline in all guest areas and demonstrate ethical behavior Maintain complete knowledge about company procedures, policies, Rules & Regulations Demonstrates urgency in response and handling of customer problems and complaints

Skills & competencies

Ability to multi-task and perform well under pressure; Excellent customer service orientation; strive to be punctual, courteous, helpful and a team-player Practice: 2 to 4 years of experience with hotels or real estate companies Educational Qualification: Any graduate