Help Desk Executive

Genius Consultants; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

Genius Consultants in Mumbai is seeking a guest relations Executive to engage with visitors, present to clients, and ensure smooth front office operations. The role focuses on welcoming guests, coordinating with hosts, and maintaining a clean lobby environment.

You will also manage visitor badges and assist with general admin tasks in a fast-paced setting. Ideal candidates demonstrate strong communication and customer service, with hands-on experience in visitor management software and MS

Qualifications

• Excellent communication skills.
• Strong customer service drive.
• Outstanding problem solving skills.
• Hands-on experience with visitor management software and MS Office.
• Ability to quickly learn and motivate self.
• Comfortable presenting to clients and stakeholders.
• Capable of working well in a customer service team.

Responsibilities

• Greet visitors/clients with a friendly, courteous front office service reflecting the corporate image.
• Notify site personnel of guest arrivals and coordinate follow-up if guests are not picked up.
• Issue visitor badges and access cards, and track return with stakeholders.
• Maintain basic cleanliness of lobby, lifts and public areas.
• Contribute to smooth operations delivery as part of the customer service team.

Skills

Excellent communication

Customer service

Problem solving

Quick learner

Self-motivation

Presentation skills

Team player

Visitor management software

MS Office

Tools

Visitor management software

MS Office

Job description

Excellent communication skills.

Strong customer service drive.

Outstanding problem solving skills.

Quick learner and ability to motivate self.

Proven working experience as a guest relation Executive.

Confidently able to present to clients.

Hands-on experience in using visitor management software and MS office.

Strong team player within a customer service team, Responsibilities Key Operations delivery

Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.

Site personnel are notified of guests arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.

Issue visitor badges/temporary card/service badge/new joiner’s ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.

Ensuring basic cleanliness of lobby, lifts and public area.