Executive - Front Office

Cushman & Wakefield; Pune District, Pimpri-Chinchwad; On-site; INR 180,000 - 260,000; Full time

Job summary

Cushman & Wakefield in Pune seeks a cordial front office executive to greet visitors, manage receptions, handle calls, and coordinate with security. The role requires a presentable appearance and strong multitasking.

You will support onboarding, arrange meeting rooms, log service requests, and ensure a tidy, confidential front desk. Prior front office or customer service experience and basic MS Office skills are preferred.

Qualifications

• Graduate / 12th Pass (Graduate preferred).
• 1–3 years of experience in a front office, reception, or customer service role.
• Pleasant personality with customer‑focused attitude.
• Basic computer knowledge (MS Outlook, Excel, Word).
• Ability to multitask and handle work pressure.
• Professional appearance and telephone etiquette.

Responsibilities

• Greet and welcome visitors, guests, and clients in a professional and courteous manner.
• Manage visitor entries, ID issuance, and access control as per site security protocols.
• Coordinate with security for visitor movement and approvals.
• Handle incoming and outgoing courier, parcels, and mail.
• Attend and direct incoming calls to the concerned departments.
• Maintain communication with internal teams, vendors, and facility staff.
• Respond to general inquiries and elevate issues when required.
• Log service requests and complaints in the helpdesk system (if applicable).
• Coordinate with housekeeping, security, and engineering teams for issue resolution.
• Maintain front office records, registers, and reports.
• Assist in meeting room bookings, guest seating, and administrative arrangements.
• Support onboarding of new employees and managing guest visits.

Skills

Customer service

Communication

Education

Graduate / 12th Pass

Tools

MS Outlook

Excel

Word

Job description

• Greet and welcome visitors, guests, and clients in a professional and courteous manner
• Manage visitor entries, ID issuance, and access control as per site security protocols
• Coordinate with security for visitor movement and approvals
• Handle incoming and outgoing courier, parcels, and mail
• Communication & Coordination
• Attend and direct incoming calls to the concerned departments
• Maintain communication with internal teams, vendors, and facility staff
• Respond to general inquiries and elevate issues when required
• Helpdesk & Administrative Support
• Log service requests and complaints in the helpdesk system (if applicable)
• Coordinate with housekeeping, security, and engineering teams for issue resolution
• Maintain front office records, registers, and reports
• Assist in meeting room bookings, guest seating, and administrative arrangements
• Client & Employee Support
• Support onboarding of new employees and managing guest visits
• Ensure smooth coordination during client visits, audits, and reviews
• Maintain high service standards and professionalism at all times
• Compliance & Hygiene
• Ensure reception and front office area is well maintained, clean, and presentable
• Adhere to company policies, safety norms, and confidentiality standards
• Educational Qualification
• Graduate / 12th Pass (Graduate preferred)
• Experience
• 1–3 years of experience in a front office, reception, or customer service role
• Experience in corporate offices, IT parks, or facility management setups preferred
• Pleasant personality with customer‑focused attitude
• Basic computer knowledge (MS Outlook, Excel, Word)
• Ability to multitask and handle work pressure
• Professional appearance and telephone etiquette