Guest Relation Executive

Smartworks; Sector 10, Delhi; On-site; INR 200,000 - 350,000; Full time

Job summary

Smartworks is seeking a courteous Front Desk Executive to welcome guests and manage the reception area in Sector 10, Uttar Pradesh. The role involves assisting visitors, answering inquiries, and coordinating with internal teams to resolve issues promptly.

You will maintain guest records, support daily front office operations, and ensure a polished, professional lobby environment while delivering exceptional service. 1–2 years of front desk experience and strong communication skills are preferred.

Qualifications

• 1-2 years of experience in front desk / reception / guest handling role.
• Excellent communication and interpersonal skills.
• Strong customer service orientation; customer satisfaction is must.
• Ability to handle guests politely, even in challenging situations.
• Basic computer skills (MS Office).

Responsibilities

• Handle front desk operations and manage guest check-ins/check-outs smoothly.
• Greet guests, provide information, and ensure a warm and professional guest experience.
• Coordinate with internal teams to resolve guest queries and complaints promptly.
• Maintain a high level of customer satisfaction at all times (guest-first approach is must).
• Answer phone calls/messages and respond to guest requests in a timely manner.
• Update and maintain guest records/logs as per process.
• Ensure lobby/ reception area is clean, organized, and presentable.
• Support day-to-day front office operations and reporting (if applicable).

Skills

Front desk experience

Communication skills

Customer service

Guest handling

MS Office

Tools

MS Office

Job description

Key Responsibilities

• Handle front desk operations and manage guest check-ins/check-outs smoothly.
• Greet guests, provide information, and ensure a warm and professional guest experience.
• Coordinate with internal teams to resolve guest queries and complaints promptly.
• Maintain a high level of customer satisfaction at all times (guest-first approach is must).
• Answer phone calls/messages and respond to guest requests in a timely manner.
• Update and maintain guest records/logs as per process.
• Ensure lobby/ reception area is clean, organized, and presentable.
• Support day-to-day front office operations and reporting (if applicable).

Required Skills & Qualifications

• 1-2 years of experience in front desk / reception / guest handling role.
• Excellent communication and interpersonal skills.
• Strong customer service orientation; customer satisfaction is must.
• Ability to handle guests politely, even in challenging situations.
• Basic computer skills (MS Office).

Preferred (Optional)

• Experience in hospitality/ hotel/ service industry.
• Knowledge of common hotel front office processes