Front Office Executive

Trilegal; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Trilegal in Bengaluru seeks a courteous Front Desk / Customer Service executive to greet guests and manage calls and inquiries. You will coordinate with internal teams, maintain records, and ensure high-quality service while representing the brand.

The role requires a bachelor's degree, 2 years of customer service/front desk experience, strong English communication, and the ability to multitask under pressure in a fast-paced environment.

Qualifications

• Should have a bachelor's degree.
• 2-year experience in customer service, front desk or related field.
• Proficient in English (verbal & written).
• Able to multitask in a fast-paced, changing environment.
• Maintain professionalism and a strong presentation.
• Strong interpersonal and problem-solving abilities.
• Work well under pressure with strict deadlines.
• Understand sales performance metrics.

Responsibilities

• Attend incoming calls and transfer to the appropriate department.
• Greet visitors and assist them with proper guidance.
• Maintain important documents, files and records.
• Keep stationary items up to date and reorder as needed.
• Coordinate with internal/external customers regarding messages and visits.
• Provide information about services and represent the brand.
• Attend meetings and trainings as required.

Skills

Customer service

Front desk

Interpersonal skills

Problem solving

Team player

Under pressure

Education

Bachelor's degree

Tools

MS Office

Job description

Responsible for attending all the incoming calls, responding to them and transferring the call to the appropriate department if needed.

Responsible for greeting the visitors at the office & welcome all visitors with smile and proper greetings and guide them properly as per their requirements.

Responsible for maintenance of important documents, files and records in an organized manner.

Responsible for keeping all the stationary items in the organization up to date and order for fresh stock.

To co-ordinate with all the internal as well as external customers regarding their telephone messages and any other issues & responsible for attending a visitor or customer present at office.

Responsible for providing information about the services of the organization.

Actively builds awareness of the Brand amongst clients

Provides and ensures high-quality customer service. Receives and resolves client feedbacks complaints in a manner consistent with company policy. Makes management aware of any complaints.

Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.

Attending meetings and trainings as per requirement.

Desired Candidates should have

Should have a bachelors degree

2-year experience in customer service, front desk or other related professional area

Proficient in the English language (verbal & written)

Must be able to handle a multitude of tasks in an intense, ever-changing

Ability to focus attention on guest needs, remaining calm and courteous at all times

Previous customer handling related experience of at least an year is necessary

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Ability to work well under pressure in a fast paced environment

Understanding of sales performance metrics

A team player with high level of dedication

Ability to work under strict deadlines

Full comprehension of office management systems including MS Office and procedures

Should be result-orientated and able to work under pressure for all work done on