Health Care Executive(Night Shift)

Acesoft Labs; Bengaluru; On-site; INR 180,000 - 280,000; Full time

Job summary

Acesoft Labs in Bengaluru, Karnataka, invites applications for Healthcare Executive (Night Shift). This role focuses on inbound/outbound calls, delivering patient information, and upholding service quality in a busy CSR environment.

Candidates should have 0-3 years experience in healthcare, strong communication, 12th pass, and the ability to work independently with minimal supervision in night hours.

Qualifications

• Strong oral and written communication skills.
• 12 years of education mandatory.
• Excellent typing and data entry skills (30 wpm).
• Customer service focused with ability to handle calls professionally.

Responsibilities

• To answer and make calls within the set standard.
• To provide accurate information to callers.
• To provide exceptional customer service.
• To acquire all necessary process information.
• To stay updated with protocols as per process.
• To document all call information according to standard operating procedures.
• To maintain and improve quality results by adhering to standards and guidelines.
• To learn additional responsibilities to grow within the organization.
• To follow up customer calls where necessary.
• To learn multiple processes.
• To report unresolved call issues to the supervisor.

Skills

Communication skills

Typing speed 30 wpm

Customer service

Motivation

Sales skills

Self-motivation

Relationship building

Active listening

Probing questions

Team player

Education

12 years of education

Job description

Healthcare Executive(Night Shift)

Experience: 0-3 years
Location: Old Airport,Murugeshpalya

Notice period:Immediate to 15 days

Interview Mode: Face to Face

Skills: Must have experience in healthcare domain should have strong communication

Venue: Address 7th floor,A-1 Tower,Golden Enclave,HAL Old Airport Rd,

Murugeshpalya,Bengaluru,Karnataka,560012

Job Summary:

As a CSR, you will be part of an exciting and vibrant team environment, working towards betterment of the organization and striving your best to achieve your career objectives and goals. You would follow all training guidelines and deliver your responsibilities in an expected manner, you will acquire all necessary information while making outbound calls and will document the same as per your training. You will capture any process improvement steps and review the same with your team leader or manager.

CSR Skills and Qualifications:

Strong oral and written communication skills, good typing skills, customer service skills, motivational skills, results-oriented, sales skills, self-motivation, strong relationship building, excellent listening skills and the ability to ask probing questions.

Responsibilities:

• To answer and make calls within the set standard.
• To provide accurate information to callers.
• To provide exceptional customer service.
• To acquire all necessary process information.
• To stay updated with protocols as per process.
• To document all call information according to standard operating procedures.
• To maintain and improve quality results by adhering to standards and guidelines.
• To learn additional responsibilities to grow within the organization.
• To follow up customer calls where necessary.
• To learn multiple processes.
• To report unresolved call issues to the supervisor.

Skills Required:

• Knowledge of customer service practices and principles
• Excellent data entry and typing skills, 30wpm.
• Team player with strong listening and interpersonal skills
• Superior listening, verbal, and written communication skills.
• Quality-oriented individual with the ability to rapidly learn.

Specific qualifications

• 12 years of education mandatory.
• Excellent communication skills.

Communication Skills

• Must demonstrate strong oral, written, and interpersonal communication skills.
• Must perform duties in a self-directed manner with minimal supervision or direction.
• Must demonstrate the ability to influence without direct control and/or authority.
• Must demonstrate the ability to work independently and prioritize multiple objectives in a rapidly changing environment.
• Must possess the ability to organize, analyze and interpret statistical information.