Exciting Opportunities for Customer Service Representative | Experienced | Immediate Joiners

GetixHealth, LLC; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Two way free transport

Job summary

GetixHealth, LLC in Bengaluru is looking for an experienced Customer Service Representative to handle inbound and outbound calls regarding appointments and patient inquiries. The ideal candidate will provide professional responses while ensuring patient confidentiality and delivering a positive experience.

This role requires excellent communication skills and at least 1 year of international voice experience. The position includes night shifts and two-way free transport. Join us to make a difference in healthcare services!

Qualifications

• Prior experience in customer service or healthcare support roles is preferred.
• Minimum 1 year of International Voice experience is mandatory.
• Ability to handle high call volumes in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls with patients regarding appointments.
• Provide professional responses to patient inquiries.
• Assist patients in scheduling and modifying appointments.
• Address patient concerns and escalate complex issues.
• Maintain accurate documentation of patient interactions.

Skills

Verbal communication

Interpersonal skills

Customer service orientation

Problem-solving ability

Organizational skills

Time management skills

Basic computer proficiency

Education

Any Graduate / Postgraduate

Job description

Exciting Opportunities for Customer Service Representative | Experienced | Immediate Joiners

Job Category: Executive

Requisition Number: CUSTO002060

• Full-Time

Locations

4A building, Eco Space, Bellandur. Bangalore

Description

GetixHealth supports hospitals, clinics, university medical centers, and other healthcare providers across the United States with comprehensive Revenue Cycle Management (RCM) solutions. The organization delivers customized services across the healthcare revenue cycle, including medical coding and billing, claims management, insurance eligibility verification, patient access services, Medicaid and Medicare support, and self-pay and bad debt collections. Through technology-enabled solutions and expert teams, GetixHealth helps healthcare providers improve operational efficiency and financial performance.

Key Responsibilities

• Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates.
• Provide clear and professional responses to patient inquiries while maintaining a patient-focused approach.
• Assist patients in rescheduling, canceling, or modifying appointments as needed.
• Address patient concerns and escalates complex issues to the appropriate departments when required.
• Verify and update patient demographic details, insurance information, and contact information during interactions.
• Maintain accurate documentation of all calls, patient interactions, and updates within the system.
• Ensure compliance with healthcare privacy regulations and maintain strict confidentiality of patient information.
• Deliver a positive and empathetic experience to patients while maintaining professionalism in all communications.
• Follow established call handling procedures, communication scripts, and service guidelines.
• Assess patient needs and provide appropriate guidance on available services and next steps.

Required Skills & Competencies

• Excellent verbal communication and interpersonal skills
• Strong customer service orientation and problem-solving ability
• Ability to handle high call volumes in a fast-paced environment
• Good organizational and time management skills
• Basic computer proficiency and ability to work with call management or CRM systems
• Ability to maintain patient confidentiality and adhere to compliance requirements

Requirements

• Any Graduate / Postgraduate
• Prior experience in customer service or healthcare support roles is preferred but not mandatory.
• Minimum 1 year of International Voice experience is mandatory.
• Night shifts
• Two way free transport