Customer Support Executive [ Non-Voice]

Adeptuz Management Solutions; Bengaluru; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Free lunch and dinner

Night Shift Allowance

Job summary

Adeptuz Management Solutions in Bengaluru is seeking a Customer Support Executive (Non-Voice) to interact with customers via chat and email. The role involves resolving queries while ensuring customer satisfaction.

Candidates can be freshers or experienced, with excellent communication skills required. The position offers a full-time employment contract with rotational shifts and benefits including night shift allowance, free meals, and performance-based incentives.

Qualifications

• Freshers and experienced candidates are welcome.
• 6 months of experience in BPO is a plus.
• Able to communicate clearly and confidently.

Responsibilities

• Interact with customers via chat and email.
• Resolve customer queries and concerns efficiently.
• Maintain detailed records of customer interactions.
• Follow company protocols for escalation.
• Ensure high customer satisfaction in every interaction.

Skills

Excellent spoken English

Communication skills

Empathy

Patience

Education

Graduate / Undergraduate

Job description

Designation: Customer Support Executive [Non-Voice]
Location: HSR Layout, Bangalore
Number of Openings: 10
Employment Type: Full-time, Permanent
Qualification: Graduate / Undergraduate
Experience: Freshers & Experienced Candidates Welcome
Shifts: Rotational Shift (Night Shift Allowance Applicable)

Job Description

• Interact with customers via chat and email to resolve their queries and concerns.
• Deliver clear, accurate information and resolve customer issues efficiently, ensuring a positive experience.
• Maintain detailed records of customer interactions and solutions provided in the CRM system.
• Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams.
• Ensure proper resolution to the customers issues.
• Uphold professionalism and empathy in every customer interaction, aiming for high customer satisfaction.

Key Skills / Desired Experience

• Undergraduate / Graduates are eligible to apply for the role.
• Work Experience: Freshers are welcome to apply.
• Candidates with experience of minimum 6 months in a Voice or Non-Voice process (inbound or outbound) in BPO would be a plus.
• Prior experience in a BPO Voice or Non-Voice process would be highly desirable.
• Notice Period: Candidates who can join immediately or in 7 to 10 days would be considered favorably.
• Additionally performance-based incentives are also paid.
• Free lunch and dinner.
• Night Shift Allowance of 2500 is paid.
• Communication and Languages: Excellent spoken English and Hindi is mandatory, with the ability to communicate clearly and confidently.
• Shift Timings: Female: 7:00 AM to 8:00 PM; Male: 7:00 AM to 11:00 PM.
• Willing to work in night/rotational shifts.
• Be empathetic, patient, and stay calm in tough situations.