Mega-Walkin drive at HCLTech for Senior Customer Support Representative (CSR) (Voice Process), on 15th & 16th'Sept'2026

HCLTech; Chennai District; On-site; INR 200,000 - 300,000; Full time

Job summary

HCLTech invites fresh and experienced professionals to attend a walk-in drive for Customer Service Representative (Voice Process) in Chennai. The event targets candidates with BPO exposure and strong communication skills, offering a fast-paced environment in a healthcare account.

Selected CSR agents will handle inbound/outbound calls, assist members and providers with benefits, eligibility, claims and billing, and document interactions accurately while maintaining confidentiality and quality

Qualifications

• Candidate must have BPO experience or exposure.
• Excellent verbal and written communication.
• Strong customer service and problem-solving abilities.
• Basic computer skills and multi-system navigation.

Responsibilities

• Handle inbound and outbound calls professionally.
• Assist patients, providers, and members with benefits, eligibility, claims, billing.
• Document interactions accurately in the system and maintain confidentiality.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Customer service

Communication skills

Problem-solving

Basic computer proficiency

Education

College Graduate/Undergraduate

Job description

Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 15th & 16th'Sept'2026

Date: 15th & 16th'Sept'2026

Time: 10:00 AM to 1:00 PM

Venue: ETA 3, Sandhya Infocity - Navalur

Contact Person: Suryapriya

Experience: 1 to 4 yrs

Shift: US Shift (Night Shift)

Skill: Customer Service Representative (CSR) (Voice Process)

Job Summary:

1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.

2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services.

3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing.
• Assist members, patients, providers, and healthcare facilities with account-related concerns.
• Verify member information and accurately document customer interactions in the system.
• Resolve customer issues efficiently while adhering to company policies and healthcare regulations.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements.
• Meeting established quality, productivity, and customer satisfaction targets.
• Stay updated on healthcare policies, procedures, and account-specific guidelines.
• Provide accurate information and educate customers on available healthcare services and programs.

Qualifications:

• College Graduate / Undergraduate (BPO experience is required)
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to work in a fast-paced environment.
• Strong attention to detail and organizational skills.

Mandatory Documents

• Updated Resume
• EPFO Service History
• Complete set of offer letters and relieving letters from all previous employer

Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all required documents