Exciting Opportunities for Customer Service Representative | Experienced | Immediate Joiners

ARStrat LLC; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Two way free transport

Job summary

ARStrat LLC seeks an experienced Customer Service Representative in Bengaluru to manage patient communications effectively. This role demands excellent verbal communication and customer service skills to handle calls regarding scheduling, inquiries, and concerns.

Candidates should have at least one year of International Voice experience and the ability to work in a fast-paced environment, with night shifts included. Join our dynamic team and help ensure a positive experience for our patients.

Qualifications

• Minimum 1 year of International Voice experience is mandatory.
• Prior experience in customer service or healthcare support roles is preferred.
• Night shifts may be required.

Responsibilities

• Handle inbound and outbound calls regarding appointments.
• Assist patients with scheduling updates and inquiries.
• Maintain accurate documentation of patient interactions.

Skills

Excellent verbal communication

Customer service orientation

Problem-solving ability

Organizational skills

Basic computer proficiency

Education

Any Graduate / Postgraduate

Job description

Exciting Opportunities for Customer Service Representative | Experienced | Immediate Joiners

Job Category: Executive

Requisition Number: CUSTO002060

• Full-Time

Locations

4A building, Eco Space, Bellandur. Bangalore

Description

GetixHealth supports hospitals, clinics, university medical centers, and other healthcare providers across the United States with comprehensive Revenue Cycle Management (RCM) solutions. The organization delivers customized services across the healthcare revenue cycle, including medical coding and billing, claims management, insurance eligibility verification, patient access services, Medicaid and Medicare support, and self-pay and bad debt collections. Through technology-enabled solutions and expert teams, GetixHealth helps healthcare providers improve operational efficiency and financial performance.

Key Responsibilities

• Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates.
• Provide clear and professional responses to patient inquiries while maintaining a patient-focused approach.
• Assist patients in rescheduling, canceling, or modifying appointments as needed.
• Address patient concerns and escalates complex issues to the appropriate departments when required.
• Verify and update patient demographic details, insurance information, and contact information during interactions.
• Maintain accurate documentation of all calls, patient interactions, and updates within the system.
• Ensure compliance with healthcare privacy regulations and maintain strict confidentiality of patient information.
• Deliver a positive and empathetic experience to patients while maintaining professionalism in all communications.
• Follow established call handling procedures, communication scripts, and service guidelines.
• Assess patient needs and provide appropriate guidance on available services and next steps.

Required Skills & Competencies

• Excellent verbal communication and interpersonal skills
• Strong customer service orientation and problem-solving ability
• Ability to handle high call volumes in a fast-paced environment
• Good organizational and time management skills
• Basic computer proficiency and ability to work with call management or CRM systems
• Ability to maintain patient confidentiality and adhere to compliance requirements

Requirements

• Any Graduate / Postgraduate
• Prior experience in customer service or healthcare support roles is preferred but not mandatory.
• Minimum 1 year of International Voice experience is mandatory.
• Night shifts
• Two way free transport