Healthcare Associate(Voice, Night Shift)

Acesoft Labs; Bengaluru; On-site; INR 201,000 - 357,000; Full time

Benefits offered by this job

AD&D Insurance

Training assistance

Referral bonus

Performance appraisals

Job summary

e-Cosmos seeks a Healthcare Executive to join its CSR team in Bangalore on a full-time, permanent basis. The role involves outbound calls, data capture, and adherence to training guidelines to achieve business objectives.

Key qualifications include 12 years of education, strong communication, and customer service skills. Night shift, work location in Bangalore, with competitive compensation and benefits. Immediate to 15 days joining window.

Qualifications

• Strong oral and written communication.
• Good typing skills and data entry.
• Team player with listening and interpersonal skills.
• Ability to learn and follow protocols.

Responsibilities

• Answer and make calls within the set standard.
• Provide accurate information to callers.
• Deliver exceptional customer service.
• Acquire necessary process information.
• Stay updated with protocols as per process.
• Document all call information per SOPs.
• Maintain and improve quality by following guidelines.
• Grow within the organization with additional responsibilities.
• Follow up on customer calls when needed.
• Learn multiple processes.
• Report unresolved issues to supervisor.

Skills

Customer service

Typing 30 wpm

Interpersonal skills

Communication

Education

12 years education

Job description

Looking out for a Healthcare Associate/Executive for our IT Software Services client.

Details as below:-

Location - Bangalore

Role Type - Full Time

Work Mode - WFO

Shift - Night Shift

NP - Immediate to 15 days

POSITION: Healthcare Executive (HCE)

EMPLOYMENT TYPE: FULL TIME / PERM

WORK LOCATION: BANGALORE

Job Summary:

As a CSR, you will be part of an exciting and vibrant team environment, working towards betterment of the organization and striving your best to achieve your career objectives and goals. You would follow all training guidelines and deliver your responsibilities in an expected manner, you will acquire all necessary information while making outbound calls and will document the same as per your training. You will capture any process improvement steps and review the same with your team leader or manager.

CSR Skills and

Qualifications:

Strong oral and written communication skills, good typing skills, customer service skills, motivational skills, results-oriented, sales skills, self-motivation, strong relationship building, excellent listening skills and the ability to ask probing questions.

Responsibilities:

• To answer and make calls within the set standard.
• To provide accurate information to callers.
• To provide exceptional customer service.
• To acquire all necessary process information.
• To stay updated with protocols as per process.
• To document all call information according to standard operating procedures.
• To maintain and improve quality results by adhering to standards and guidelines.
• To learn additional responsibilities to grow within the organization.
• To follow up customer calls where necessary.
• To learn multiple processes.
• To report unresolved call issues to the supervisor.

Skills Required:

• Knowledge of customer service practices and principles
• Excellent data entry and typing skills, 30wpm.
• Team player with strong listening and interpersonal skills
• Superior listening, verbal, and written communication skills.
• Quality-oriented individual with the ability to rapidly learn.

Specific qualifications

• 12 years of education mandatory.
• Excellent communication skills.

Communication Skills

• Must demonstrate strong oral, written, and interpersonal communication skills.
• Must perform duties in a self-directed manner with minimal supervision or direction.
• Must demonstrate the ability to influence without direct control and/or authority.
• Must demonstrate the ability to work independently and prioritize multiple objectives in a rapidly changing environment.
• Must possess the ability to organize, analyze and interpret statistical information.

Compensation & Benefits:

For the right candidate, e-Cosmos is ready to provide an extremely competitive salary and added incentive bonus potential.

e-Cosmos provides an attractive and complete benefits package:

• Accidental Death & Dismemberment Insurance
• Training and certification assistance
• Employee referral bonus program
• Vertical and Lateral appraisals