Health Care - Customer Success Executive |

JobShop; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

JobShop in Bengaluru is hiring Customer Support Executives to handle inbound calls from international customers and resolve queries with professionalism.

Freshers and experienced candidates are welcome. The role requires excellent English communication, good typing skills, and willingness to work in rotational night shifts. Immediate joiners are preferred and training will be provided.

Qualifications

• Freshers or experienced candidates may apply.
• Excellent verbal English communication.
• Comfortable speaking with international customers.
• Good typing skills and basic computer knowledge.
• Willingness to work in rotational night shifts.

Responsibilities

• Handle inbound calls from international customers professionally.
• Understand customer queries and provide accurate resolutions.
• Document customer interactions accurately in the system.
• Escalate complex issues to the appropriate team when required.
• Meet defined performance, quality, and customer satisfaction targets.

Skills

English communication

Inbound calling

Typing speed

Job description

We're Hiring Customer Support Executives for a Premium Client.

Office Location : Near Manyata Tech Park

Roles & Responsibilities :

• Handle inbound calls from international customers professionally.
• Understand customer queries and provide accurate resolutions.
• Maintain a positive, empathetic, and professional attitude.
• Follow defined processes, quality standards, and compliance guidelines.
• Document customer interactions accurately in the system.
• Escalate complex issues to the appropriate team when required.
• Meet defined performance, quality, and customer satisfaction targets.

Eligibility:

• Freshers and experienced candidates can apply.
• Excellent verbal communication skills in English.
• Comfortable speaking with international customers.
• Basic computer knowledge and good typing skills.
• Strong listening and problem-solving abilities.
• Willingness to work in rotational shifts, including night shifts.
• Candidates should be flexible with work timings.

Preferably looking for immediate Joiners