Customer Service Representative

Alorica; Bengaluru; On-site; INR 201,000 - 290,000; Full time

Job summary

Alorica in Bengaluru is hiring enthusiastic, customer-focused professionals for our Healthcare and Electronic Retail voice support team. You will assist customers with product, service, policy, order and claim queries while delivering an exceptional experience over the phone.

Freshers and experienced candidates are welcome; any educational background is acceptable. Strong English communication and basic computer skills are required.

Qualifications

• Freshers and experienced candidates welcome.
• Strong English communication.
• Basic computer knowledge.
• Willingness to work in rotational shifts, including nights.

Responsibilities

• Handle customer queries exclusively through voice calls and assist with product, service, policy, order and claim questions.
• Provide accurate information and resolve customer concerns professionally.
• Ensure excellent customer satisfaction during every interaction.
• Maintain call quality and productivity standards.
• Update customer details and interaction records in the system.

Skills

Good listening

Problem solving

Customer focus

Job description

We are looking for enthusiastic and customer-focused professionals to join our Healthcare and Electronic Retail Customer Service team. The role involves assisting customers with product, service, policy, order, and claim-related queries while delivering an exceptional customer experience through voice.

5 Days Working & 2 Days Off (Rotational)

Job Responsibilities

• Handle customer queries exclusively through voice calls.
• Provide accurate information and resolve customer concerns professionally.
• Ensure excellent customer satisfaction during every interaction.
• Maintain call quality and productivity standards.
• Update customer details and interaction records in the system.
• Freshers and experienced candidates are welcome to apply.
• Candidates from any educational background can apply.
• Excellent English communication skills are mandatory.
• Comfortable working in rotational shifts.
• Willing to work from the office in Bengaluru.
• Basic computer knowledge is required.

Skills Required

• Good listening and problem-solving skills.
• Customer-focused attitude.
• Ability to work in rotational shifts including night shifts.