Head Operations Co-ordinator

DigiRecruitx; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

DigiRecruitx in Bengaluru, India seeks an organized Head of Operations Coordinator to align central management with regional teams and ensure standardized, compliant branch operations across locations.

You will lead regional coordination, resolve escalations with IT, HR, Finance and Compliance, implement uniform SOPs, monitor branch performance, and oversee facilities, vendor relations and supply ordering.

Qualifications

• Bachelor's degree in Business Administration, Operations, or related field.
• 4+ years in operations management, with at least 2 years in a multi-site/regional supervisory role.
• Exceptional verbal/written communication and strong problem-solving abilities.

Responsibilities

• Regional Coordination & Communication: central point of contact for Regional Operations Coordinators; facilitate regular meetings; ensure policy updates from HQ to branches.
• Issue Resolution & Support: prioritize and resolve branch-level escalations; collaborate with IT, HR, Finance, Compliance; maintain detailed issue logs.
• Operational Excellence & Compliance: standardize SOPs across branches; monitor metrics; oversee facilities, vendor relations, and supply ordering; ensure compliance.

Skills

Communication skills

Problem solving

Organizational skills

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Operations software

Job description

We are looking for an organized and proactive Head - Operations Coordinator to lead operations support function. You will act as the primary bridge between central management and regional teams, ensuring standardized, efficient, and compliant branch operations across all locations.

Responsibilities

1. Regional Coordination & Communication:

• Serve as the central point of contact for all Regional Operations Coordinators.
• Facilitate regular meetings to review performance, share best practices, and address challenges.
• Ensure timely and consistent dissemination of policy updates and procedures from HQ to branches.

2. Issue Resolution & Support:

• Prioritize and resolve branch-level escalations regarding Operations and Administration.
• Collaborate with internal departments (IT, HR, Finance, Compliance) to implement long-term solutions for recurring issues.
• Maintain detailed issue logs to track progress and provide transparent feedback to regional teams.

3. Operational Excellence & Compliance:

• Standardization: Champion the implementation of uniform Standard Operating Procedures (SOPs) across all branches.
• Performance: Monitor branch metrics to identify bottlenecks and drive efficiency improvements.
• Administration: Oversee facility management, vendor relations, and supply ordering.
• Compliance: Ensure strictly adherence to internal quality standards and external legal regulations.

Requirements

• Education: Bachelor's degree in Business Administration, Operations, or related field.
• Experience: 4+ years in operations management, with at least 2 years in a multi-site/regional supervisory role.
• Skills: Exceptional verbal/written communication and strong problem-solving abilities.

Preferred

• Experience in Retail, Banking, or NBFC sectors.
• Proficiency in CRM systems and Operations Management software.
• Project Management certification.