Head Operations

Recruverse Mumbai; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Recruverse Mumbai is seeking an Operations Head to drive overall retail performance in fashion/apparel retail. You will oversee store operations, sales productivity, customer experience, manpower deployment and adherence to SOPs, while ensuring inventory discipline.

You will lead Store Managers, Sales, Billing, Warehouse and Support teams, prepare regular performance reports, and coordinate with HR, Marketing and Finance to implement action plans that boost targets, accuracy and service

Qualifications

• Experience in fashion/apparel or saree retail.
• Ability to lead multiple teams (store ops, sales, warehouse).
• Strong process compliance and reporting.

Responsibilities

• Store operations oversight and SOP adherence; monitor opening/closing.
• Drive store sales and productivity; monitor metrics and take corrective action.
• Lead Store Managers, Sales, Billing, Warehouse and Support teams.
• Maintain high customer service standards and resolve escalations.
• Oversee inventory movement, stock accuracy, shrinkage control.
• Ensure policy compliance, billing, attendance, audits.
• Prepare and review operation reports; coordinate with HR/Marketing/Finance.

Skills

Leadership

Operations

Sales

People Management

Inventory

Analytics

Problem Solving

Job description

Role Definition

The Operations Head is responsible for the overall operational performance , ensuring smooth day-to-day functioning, sales performance, customer experience, manpower productivity, inventory discipline and adherence to company processes and standards.

Key Responsibilities

1. Store Operations: Ensure smooth and disciplined daily store functioning; monitor SOP implementation, opening/closing and operational standards; identify gaps and implement corrective actions.

2. Sales & Business Performance: Drive achievement of store sales and productivity targets; monitor daily, weekly and monthly sales, conversion and team performance; take timely corrective measures.

3. Team & Manpower Management: Lead Store Managers, Sales, Billing, Warehouse and Support teams; ensure proper manpower deployment and productivity; set KRAs, monitor performance and provide regular feedback.

4. Customer Experience: Maintain high standards of customer service and selling experience; handle escalated customer issues; ensure effective resolution and encourage repeat business.

5. Inventory & Stock Control: Ensure proper stock movement, storage and availability; monitor stock discrepancies, transfers, damages and ageing; coordinate with warehouse and store teams for inventory accuracy.

6. Process & Compliance: Ensure adherence to company policies, SOPs and statutory requirements; monitor billing, cash handling, attendance and operational controls; conduct regular operational audits.

7. Reporting & Management Coordination: Prepare and review daily, weekly and monthly operational reports; present performance updates, issues and action plans to management; coordinate with HR, Marketing, Finance and other departments.

Key Outcomes / KRAs

• Achievement of sales and store targets
• Improved team productivity
• Excellent customer experience
• Accurate inventory and stock control
• Effective manpower utilisation
• Strong SOP and process compliance
• Reduction in operational errors, losses and customer complaints

Key Skills

Leadership | Operations | Sales | People Management | Inventory | Analytics | Problem Solving

Ideal Candidate

A strong retail operations professional with experience in fashion/apparel/saree retail, capable of managing people, processes and business performance while maintaining high customer-service standards.

Ways of Working

• Maintain strong floor presence and operational discipline.
• Review performance regularly and communicate issues early.
• Coordinate closely with Store Managers and support functions.
• Ensure timely execution of management decisions and action plans.
• Use data and reports to identify gaps and improve store performance.
• Maintain high standards of customer service, teamwork and accountability.