Branch Operations Executive

Digitide; Rajamahendravaram; On-site; INR 400,000 - 600,000; Full time

Job summary

Digitide is seeking a Branch Operations Executive to bolster back-office activities within the CLM Domestic BFSI department. You will oversee daily operations, coordinate with the customer care team, and help streamline processes to ensure smooth service delivery.

The role requires a bachelor's degree in business or related field and at least three years in an operations or back-office position. Strong communication, analytical skills, and proficiency in MS Office are essential for success.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum 3 years of experience in a back-office or operations role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in MS Office and relevant software for operational tasks.
• Ability to work independently and manage multiple tasks.
• Excellent organizational skills and attention to detail.
• Experience in a customer-facing role is preferred.
• Knowledge of industry regulations and compliance standards.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Manage and oversee daily back-office operations, ensuring efficient workflow.
• Coordinate and collaborate with the customer care team to resolve inquiries and issues.
• Implement and maintain effective operational procedures and policies.
• Monitor and analyze operational data to identify areas for improvement.
• Train and mentor junior staff to ensure high-quality service delivery.
• Build and maintain positive relationships with customers and clients.
• Handle escalated complex customer issues to the appropriate teams.
• Ensure compliance with company policies and industry regulations.
• Assist in developing and implementing cost-effective strategies for operational excellence.
• Provide regular reports and updates on operational performance to senior management.

Skills

Communication

Interpersonal

Problem solving

Analytical

MS Office

Organization

Multi-tasking

Detail oriented

Customer service

Regulatory knowledge

Education

Bachelors degree in Business Administration or Operations Management

Job description

The Branch Operations Executive will play a crucial role in our companys back-office operations, specifically in the CLM Domestic BFSI department. This position is responsible for overseeing and optimizing various administrative and operational tasks to support the smooth functioning of the branch. The executive will work closely with the customer care team, ensuring efficient and effective customer service delivery. They will also collaborate with other departments to streamline processes and enhance overall operational efficiency.

Responsibilities

• Manage and oversee daily back-office operations, ensuring efficient workflow.
• Coordinate and collaborate with the customer care team to resolve customer inquiries and issues.
• Implement and maintain effective operational procedures and policies.
• Monitor and analyze operational data to identify areas for improvement.
• Train and mentor junior staff members to ensure high-quality service delivery.
• Build and maintain positive relationships with customers and clients.
• Handle and escalated complex customer issues to the appropriate teams.
• Ensure compliance with company policies and industry regulations.
• Assist in developing and implementing cost-effective strategies for operational excellence.
• Provide regular reports and updates on operational performance to senior management.

Qualifications

• Bachelors degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar back-office or operations role.
• Excellent communication and interpersonal skills, with the ability to build rapport.
• Strong problem-solving and analytical abilities, with a focus on process improvement.
• Proficiency in using MS Office and other relevant software for operational tasks.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent organizational skills and attention to detail.
• Experience in a customer-facing role is preferred.
• Knowledge of industry-specific regulations and compliance standards.
• Willingness to learn and adapt to new technologies and processes.