Operations Manager

Avanse Financial Services; Gandhinagar; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Avanse Financial Services in Gandhinagar, Gujarat invites a Loan Operations professional with 4–8 years of experience to join our day-to-day operations and drive efficiency.

The role focuses on disbursement authorisations, vendor onboarding, branch coordination, and MIS dashboards, with emphasis on process standardisation and regulatory adherence.

You'll collaborate with finance, customer service, and IT teams to streamline workflows and deliver compelling management decks.

Qualifications

• 4–8 years experience in Loan Operations.
• Proficient in MS Excel and MS PowerPoint.
• Strong analytical and project management skills.
• Knowledge of retail asset servicing operations and loan lifecycle.
• Understanding of accounting concepts related to loans.

Responsibilities

• Disbursement banking authorisations and payment release coordination.
• Vendor / channel partner onboarding approvals.
• Daily coordination with branches and business teams for logins and disbursements.
• Maintain BRD, HLS & UD documents for system updates.
• Prepare monthly management summaries for Operations.
• Coordinate with Finance/Accounts for GL maintenance and reconciliation.
• Develop and maintain dashboards and MIS for monitoring metrics.
• Support audit responses and cross-functional reviews.
• Branch / business support and coordination with service providers.

Skills

Strong analytical skills

Strong project management

MS Excel

MS PowerPoint

Tools

MS Excel

MS PowerPoint

CRM System

Loan Origination Software

Retail Asset Servicing

Job description

Role & responsibilities

Transactional Day to Day Operations

• Disbursement Banking authorisations
• Co-ordination with Bank for payment release
• Vendor / channel partner onboarding approvals
• Daily coordination with branch operations and business teams for movement on logins, sanctions, disbursements
• Verification of payment instructions letter, lien removal letters
• Review of BRD , HLS & UD documents for new developments in system
• Creation and updation of SOPs
• Preparation of monthly management summary decks for Operations Function
• Co-ordination with Finance/Accounts team on GL maintenance and reconciliation
• Co-ordination with Customer Service teams
• Co-ordination with service providers for periodic reviews, monitoring of key metrics and deliverables
• Coordinate with Audit for timely closure / responses
• Monitoring & Tracking of PDD with Business & Branch Ops team
• Upkeep of Masters in core system
• Branch / business support
• Co-ordination with Finance/Accounts for Bank reconciliation, GL maintenance and reconciliation

Strategic Initiatives

• Drive department level projects from concept to implementation.
• Project management for enterprise level initiatives run by the department
• Track achievement of success metrics
• Specifically work with Customer Service Team for capability builds on service related processes
• Automate MIS & strategy for digitizing daily tracking of cases
• Continuously monitor key metrics and take measures for improvement
• Responsible for maintaining, publishing & improving dashboards and review decks
• Establish collaborative relationship with cross-functional team to move strategies forward
• Implementation of Alternate

Preferred candidate profile

• 4-8 Years experience in Loan Operations
• Proficient in MS excel and MS Power Point
• Strong analytical skills
• Strong project management expertise
• Good Understanding of Retail Asset Servicing Operation
• Good Knowledge on Accounting Concepts
• Knowledge on Loan Origination, Loan Management & CRM System
• Knowledge / Experience in handling Mortgage / Education Loan / Corporate Loans