Branch Operations Manager

CSB Bank; New Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

CSB Bank in New Delhi seeks a Branch Operations Manager to oversee daily operations, ensure efficiency, and support sales initiatives. The role requires strong knowledge of branch operations, compliance, and customer service, with at least two years of relevant experience.

You will lead teams, analyze sales data and market trends, and collaborate across functions to achieve business targets in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in branch operations or a related field.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills.
• Experience with sales data analysis and market trend interpretation.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to achieve business objectives.

Skills

Branch operations

Sales awareness

Customer service

Leadership

Communication

Problem-solving

Job description

We are looking for a highly skilled and experienced Branch Operations Manager to manage our branch's daily operations and support sales efforts in New Delhi. The ideal candidate will have a strong background in operational efficiency, compliance, and customer service.

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to achieve business objectives.

Job Requirements

• Minimum 2 years of experience in branch operations or a related field.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills.
• Experience with sales data analysis and market trend interpretation.