Head Operations

Eagle Security & Personnel Service; Mumbai; On-site; INR 900,000 - 1,600,000; Full time

Job summary

Eagle Security & Personnel Service in Mumbai, India, seeks an experienced Operations Manager to design and implement efficient operational strategies, policies, and procedures for security and facility management across all sites in the country.

You will lead and mentor a team, manage budgets and contracts, ensure regulatory compliance, monitor performance metrics, report challenges, and drive continuous improvement to deliver high‑quality service and client satisfaction.

Responsibilities

• Develop and implement operational strategies, policies, and procedures to ensure efficient operations.
• Oversee the management of security and facility management services across all sites in India.
• Ensure compliance with industry regulations, standards, and best practices.
• Collaborate with other departments and stakeholders to achieve business objectives.
• Monitor and analyze operational performance metrics to identify areas for improvement.
• Lead and mentor a team of operations managers and staff.
• Manage budgets, resources, and contracts to ensure cost-effective operations.
• Maintain strong relationships with clients and address any service-related issues.
• Ensure timely and accurate reporting of operational performance and challenges.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.

Job description

Role & responsibilities

Develop and implement operational strategies, policies, and procedures to ensure efficient operations.

Oversee the management of security and facility management services across all sites in India.

Ensure compliance with industry regulations, standards, and best practices.

Collaborate with other departments and stakeholders to achieve business objectives.

Monitor and analyze operational performance metrics to identify areas for improvement.

Lead and mentor a team of operations managers and staff.

Manage budgets, resources, and contracts to ensure cost-effective operations.

Maintain strong relationships with clients and address any service-related issues.

Ensure timely and accurate reporting of operational performance and challenges.

Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.