Head of Operations

Keka Technologies Private Limited; India; On-site; INR 5,000,000 - 7,500,000; Full time

Job summary

Keka Technologies Private Limited in India seeks an Operations Head to oversee end-to-end delivery, profitability, compliance and customer satisfaction across all locations Pan-India.

The role owns P&L, service excellence, manpower governance, client retention, digitisation of operations and leadership development; a strategic operator and execution champion who builds regional teams, drives standardisation, ensures statutory compliance and elevates service quality across Healthcare, BFSI,

Job description

The Operations Head will be responsible for end-to-end delivery, profitability, compliance, and customer satisfaction across all CLR locations Pan-India.

This role owns P&L, service excellence, manpower governance, client retention, compliance, digitisation of operations, and leadership development.

The incumbent will be a strategic operator + execution champion who builds strong regional teams, drives standardisation, ensures statutory compliance, and continuously improves service quality across Healthcare, BFSI, Corporate Offices, Retail, Education, and Industrial facilities.

KPIs (Indicative)

Pan-India EBITDA %

Attrition rate

Statutory compliance score (Through Coordination with compliance team)