Head of Student Experience

Tetr; Gurugram District; On-site; INR 5,500,000 - 7,500,000; Full time

Job summary

Tetr is building a world-class undergraduate program designed to deliver an exceptional academic and student experience for a highly diverse international cohort. With students joining from 40+ countries, our goal is a globally benchmarked learning journey that combines academic excellence, career readiness, community, and strong outcomes.

We seek an Experience Head to lead the end-to-end student journey across academics, engagement, operations, and outcomes.

Qualifications

• 8+ years of experience in program management, operations, student experience, consulting, higher education, edtech, or customer success roles.
• Proven ability to manage complex, high-stakes operations and cross-functional teams.
• Experience owning budgets, operational KPIs, and outcome-driven programs.
• Strong communication and stakeholder management skills.
• Ability to work with globally diverse student populations.
• High ownership mindset with exceptional execution capability.
• Experience in premium education, global programs, hospitality, consulting, or fast-scaling organizations is highly preferred.

Responsibilities

• Owns and drives overall student experience and student NPS.
• Builds systems and interventions to ensure high student engagement, retention, and satisfaction.
• Leads end-to-end execution of the undergraduate program across: Academics, Workshops, events, Capstone, Career services, & Student engagement initiatives.
• Owning program budgets, operational planning, and resource allocation.
• Drives operational efficiency while maintaining a world-class student experience.
• Monitors key performance metrics, utilization, and delivery effectiveness.
• Leads cross-functional teams across operations, academics, student success, and career services.
• Collaborates with leadership teams to continuously improve program quality and student experience.
• Builds a culture of accountability, ownership, empathy, and operational excellence.

Skills

Program management

Operations management

Student experience

Consulting

Higher education

Edtech

Customer success

Budget ownership

Cross-functional teams

Stakeholder management

Global student populations

Execution capability

Premium education

Job description

Five years ago, we started Masters’ Union; our vision: to redefine the landscape of business education. We posed a simple question: If aspiring doctors learn from seasoned physicians and budding lawyers learn from legal experts, why shouldn't future business leaders learn directly from industry experts?

After all, can a lecture on Accounting 101 truly compare to the hands-on experience of analyzing real PnL statements?

Today, Masters' Union has an unparalleled curriculum with faculty comprising Industry Leaders and practitioners unlike any other in the country. Our academic council includes CXOs, MDs, Eminent Public Leaders, and even Members of Parliament. In just four years of operations, our flagship PGP in Technology and Business Management has achieved remarkable success, surpassing the placement records of esteemed institutions like IIM Ahmedabad and ISB.

Masters’Union is now ranked among the top 2 B-schools in the country based on placement records.

With our growing global recognition, we realized that the hands-on experience of building real businesses, which proved to be highly effective for students in India, could offer immense value to aspiring entrepreneurs worldwide.

Thus, the idea of Tetr was born.

Picture this: a business program that isn't just about textbooks and lectures—it's an adventure that spans 7 different countries, with each semester bringing a new destination and a wealth of experience. Imagine studying at iconic institutions like INSEAD, NUS, SDA Bocconi, and IIT and learning from some of the brightest minds in the business world like Dr. Edward Rogers (Former Chief Knowledge Officer, NASA), Mr. Faverie Stephane (Executive Group President, Estee Lauder) and Mr. Saud Swar (CBO, American Express, MENA). From launching eCommerce ventures in Dubai to tackling tech startups in Silicon Valley, our students traverse the globe, building businesses and making a tangible impact. At Tetr, the world is your classroom.

If this excites you, and you resonate with our vision, then we’d love for you to come and build with us.

About this role

We are building a world-class undergraduate program designed to deliver an exceptional academic and student experience for a highly diverse international cohort. With students joining from 40+ countries, our goal is to create a globally benchmarked learning journey that combines academic excellence, career readiness, community, and strong student outcomes. We are looking for a highly driven and operationally exceptional Experience Head to lead the end-to-end student journey across academics, engagement, operations, and outcomes.

This is a leadership role responsible for owning student success metrics, operational excellence, program delivery, and overall student satisfaction for one of the most premium higher-education experiences globally.

Specifically, this role will involve

• Owning and driving overall student experience and student NPS
• Building systems and interventions to ensure high student engagement, retention, and satisfaction
• Leading end-to-end execution of the undergraduate program across: Academics, Workshops, events, Capstone, Career services, & Student engagement initiatives
• Owning program budgets, operational planning, and resource allocation
• Driving operational efficiency while maintaining a world-class student experience
• Monitoring key performance metrics, utilization, and delivery effectiveness
• Leading cross-functional teams across operations, academics, student success, and career services
• Collaborating with leadership teams to continuously improve program quality and student experience
• Building a culture of accountability, ownership, empathy, and operational excellence

Ideal candidate will have

• 8+ years of experience in program management, operations, student experience, consulting, higher education, edtech, or customer success roles
• Proven ability to manage complex, high-stakes operations and cross-functional teams
• Experience owning budgets, operational KPIs, and outcome-driven programs
• Strong communication and stakeholder management skills
• Ability to work with globally diverse student populations
• High ownership mindset with exceptional execution capability
• Experience in premium education, global programs, hospitality, consulting, or fast-scaling organizations is highly preferred