Deputy Director - Operations

Tetr; Gurugram District; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Masters' Union is seeking an experienced Operations Lead to manage end-to-end operations across multiple campuses, cohorts and countries. This is a high-ownership, 24/7 role demanding strong execution, quick decision-making, and availability beyond regular hours.

You will oversee events, travel movements, and priorities while maintaining a student-first approach. The ideal candidate brings 15+ years in operations within hospitality, travel, events, logistics, education, or multi-location

Qualifications

• 15+ years of operations experience in hospitality, travel, events, logistics, education, or multi-location orgs.
• Proven ability to manage multiple teams, vendors, locations and events simultaneously.
• Strong planning, negotiation, crisis-management, and stakeholder-management skills.
• Comfortable working in highly organized, fast-paced environments with hands-on execution.
• Willingness to travel and be available beyond regular hours.

Responsibilities

• Lead daily operations across campuses, hostels, offices, and international locations.
• Manage multiple domestic and international travel movements including flights, accommodation, transportation, itineraries, documentation, and visas.
• Plan and execute multiple orientations, academic events, student activities, and large-scale events.
• Ensure readiness of classrooms, campuses, hostels, infrastructure, internet, housekeeping, pantry, security, and services.
• Oversee logistics, procurement, contracts, billing, reconciliations, and cost optimization.
• Build SOPs, checklists, service standards, escalation processes, and contingency plans.
• Manage student concerns through structured ticketing and timely resolutions.
• Conduct operational audits and ensure closure of issues.
• Maintain dashboards, budgets, documentation, and daily/management reports.
• Lead and develop the operations team with ownership and performance standards.
• Coordinate with academic, finance, HR, technology, admissions, and leadership teams.
• Anticipate operational risks and create practical backup plans to avoid disruption.
• Provide round-the-clock leadership during emergencies, events, travel, and student situations.

Skills

Planning

Problem-solving

Negotiation

Crisis management

Stakeholder management

Vendor management

Leadership

Team management

Travel coordination

Job description

Five years ago, we started Masters’ Union; our vision: to redefine the landscape of business education. We posed a simple question: If aspiring doctors learn from seasoned physicians and budding lawyers learn from legal experts, why shouldn’t future business leaders learn directly from industry experts?

After all, can a lecture on Accounting 101 truly compare to the hands-on experience of analyzing real PnL statements?

Today, Masters' Union has an unparalleled curriculum with faculty comprising Industry Leaders and practitioners unlike any other in the country. Our academic council includes CXOs, MDs, Eminent Public Leaders, and even Members of Parliament. In just four years of operations, our flagship PGP in Technology and Business Management has achieved remarkable success, surpassing the placement records of esteemed institutions like IIM Ahmedabad and ISB.

Masters’ Union is now ranked among the top 2 B-schools in the country based on placement records.

With our growing global recognition, we realized that the hands-on experience of building real businesses, which proved to be highly effective for students in India, could offer immense value to aspiring entrepreneurs worldwide.

Thus, the idea of Tetr was born.

Picture this: a business program that isn't just about textbooks and lectures—it's an adventure that spans 7 different countries, with each semester bringing a new destination and a wealth of experience. Imagine studying at iconic institutions like INSEAD, NUS, SDA Bocconi, and IIT and learning from some of the brightest minds in the business world like Dr. Edward Rogers (Former Chief Knowledge Officer, NASA), Mr. Faverie Stephane (Executive Group President, Estee Lauder) and Mr. Saud Swar (CBO, American Express, MENA). From launching eCommerce ventures in Dubai to tackling tech startups in Silicon Valley, our students traverse the globe, building businesses and making a tangible impact. At Tetr, the world is your classroom.

If this excites you, and you resonate with our vision, then we’d love for you to come and build with us.

About the Role

We are looking for an experienced Operations Lead to manage end-to-end operations across multiple campuses, cohorts, and countries. This is a high ownership, 24/7 role requiring strong execution, quick decision-making, and availability beyond regular working hours. The role involves managing multiple events, travel movements, and operational priorities simultaneously. The person must be able to bring structure to complexity without slowing down the speed of execution, while maintaining a strong student-first approach.

Specifically, this role will involve

• Leading daily operations across campuses, hostels, offices, and international locations.
• Managing multiple domestic and international travel movements simultaneously, including flights, accommodation, transportation, itineraries, documentation, and visas.
• Planning and executing multiple orientations, academic events, student activities, leadership visits, and large-scale events happening at the same time.
• Ensuring complete readiness of classrooms, campuses, hostels, infrastructure, internet, housekeeping, pantry, security, and essential services.
• Overseeing logistics, supply chain, procurement, vendor management, contracts, billing, reconciliations, and cost optimization.
• Building clear SOPs, checklists, service standards, escalation processes, and contingency plans while maintaining speed and flexibility.
• Managing student concerns through structured ticketing, defined service timelines, and timely resolution.
• Conducting regular operational audits and ensure complete closure of issues, not merely follow-ups.
• Maintaining dashboards, budgets, documentation, daily reports, and timely management updates.
• Leading and developing the operations team with clear ownership, accountability, and performance standards.
• Coordinating closely with academic, finance, HR, technology, admissions, and leadership teams.
• Anticipating operational risks and create practical backup plans to avoid disruption.
• Providing round-the-clock leadership support during emergencies, critical events, travel, and student-related situations.

Ideal candidate will have

• 15+ years of experience in operations, preferably in hospitality, travel, events, logistics, supply chain, education, or a multi-location organization.
• Proven ability to manage multiple teams, vendors, locations, events, and complex travel requirements simultaneously.
• Strong planning, problem-solving, negotiation, crisis-management, and stakeholder-management skills.
• Comfortability working in highly organized, hands‑on in a fast‑paced environment.
• Ability to bring structure to complex and evolving situations without compromising speed or service quality.
• Willingness to travel and remain available for critical requirements beyond standard working hours.
• Strong commitment to operational excellence, accountability, and student experience.