Head of Call Center

Policybazaar.com; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Policybazaar.com in Hyderabad is seeking an experienced Sales Head - Telesales to lead and optimize a large outbound telesales operation. This senior leadership role demands high energy, strategic thinking, and a proven track record of driving revenue, productivity, and customer acquisition.

The ideal candidate will have 12–16+ years of experience, fluency in Telugu, and a strong background in managing 400+ employees in high-volume telesales environments, with a history of meeting or surpassing

Qualifications

• 12–16+ years of experience in sales leadership or telesales.
• Strong background in managing large outbound telesales operations.
• Experience leading 400+ employees in high-volume sales environments.
• Fluency in Telugu and excellent stakeholder management.

Responsibilities

• Lead end-to-end telesales/call center sales function.
• Own monthly, quarterly, and annual sales targets.
• Manage large-scale outbound operations with 90–120+ member teams.
• Drive conversion, productivity, revenue, and customer acquisition.
• Track metrics like connectivity, conversion, revenue per agent, productivity, AHT, and funnel performance.
• Drive performance through KPI/KRA management, incentives, contests & PIPs.
• Develop and mentor senior leaders, managers, and team coaches.
• Build scalable sales strategies and continuously improve performance.

Skills

Sales leadership

Telesales

Call center operations

Team management

Telugu fluency

Job description

We are looking for an experienced Sales Head - Telesales to lead and manage large-scale outbound telesales operations in Hyderabad. This is a senior leadership role for a high-energy sales leader who can drive revenue, build scalable sales processes, improve productivity, and lead large telesales teams.

Key Responsibilities -

• Lead the end-to-end Telesales/Call Center sales function
• Own monthly, quarterly, and annual sales & revenue targets
• Manage large-scale operations with 90120+ member teams
• Drive conversion, productivity, revenue, and customer acquisition
• Track key metrics including connectivity, conversion, revenue per agent, productivity, AHT, occupancy & funnel performance
• Drive performance through KPI/KRA management, incentives, contests & PIPs
• Develop and mentor the second line of leadership Senior Managers, Managers, Team Leaders & Team Coaches
• Build scalable sales strategies and continuously improve operational performance

What Were Looking For -

• 12–16+ years of overall experience with Fluency in Telugu
• Strong experience in Telesales / Inside Sales / Contact Center Operations
• Proven experience managing large-scale outbound telesales operations
• Experience managing 400+ employees in a high-volume sales environment
• Strong track record of achieving sales & revenue targets
• Excellent leadership, analytical, and stakeholder-management skills
• Strong understanding of sales funnel, conversion, productivity & performance management