Associate Vice President Telesales - Hyderabad

Paisabazaar; Hyderabad; Presencial; INR 3.500.000 - 6.000.000; Jornada completa

Descripción de la vacante

Paisabazaar is seeking an Associate Vice President - Telesales (South Head) to lead telesales operations across multiple contact centers in South India. The role demands strong leadership, data-driven decisions, and the ability to drive performance across large teams.

The candidate will manage 400–450 employees through a tiered leadership structure, drive sales targets, and ensure operational excellence while maintaining quality and compliance across centers.

Formación

• Extensive telesales and contact center management experience.
• Experience leading 400–450 employees across multiple centers.
• Strong leadership of senior managers and Team Leaders.
• Data-driven with KPIs to improve conversion and revenue.
• Willingness to travel across South India.

Responsabilidades

• Regional Leadership: Lead telesales operations across multiple contact centers in South India.
• Large Team Management: Oversee a workforce of approximately 400-450 employees through a leadership hierarchy of senior managers, operations managers and Team Leaders.
• Business Growth & Revenue: Develop and execute strategies to achieve sales targets and revenue goals across all centers.
• Contact Center Operations: Drive end-to-end voice process operations with efficiency and alignment to requirements.
• Performance Management: Monitor KPIs including conversion rates, productivity, revenue and target achievement.
• Operational Excellence: Identify gaps and implement corrective actions to improve processes.
• Leadership Development: Mentor leadership to boost performance and engagement.
• Attrition & Workforce Management: Track attrition and productivity to maintain stability.
• Quality & Compliance: Ensure quality standards and prevent mis-selling.
• Data-Driven Decision-Making: Review dashboards and MIS to identify growth opportunities.
• Cross-Center Coordination: Ensure consistent execution of strategies across centers.
• Stakeholder Management: Collaborate with senior leadership to achieve goals.
• Travel & Center Visits: Regular travel across centers to review performance and support local leadership.

Conocimientos

Telesales leadership

Contact center management

Voice process operations

Large-scale team leadership

Analytics data-driven decisions

Strategic planning

Stakeholder management

Willing to travel South India

Descripción del empleo

Job Overview

Paisabazaar is looking for a dynamic and experienced Associate Vice President Telesales (South Head) to lead and manage telesales operations across multiple contact centers in South India.

The ideal candidate should have extensive experience in contact center management, large-scale telesales operations, and multi-location team leadership. The candidate will be responsible for managing a workforce of approximately 400450 employees, driving business performance, ensuring operational excellence, and achieving sales targets across multiple centers.

This role requires a strong strategic leader with excellent people-management skills, a data-driven approach, and the ability to manage large teams through senior managers and Team Leaders.

Key Responsibilities

• Regional Leadership: Lead and manage telesales operations across multiple contact centers in South India, ensuring consistent business performance across locations.
• Large Team Management: Oversee a workforce of approximately 400450 employees through a structured leadership hierarchy of senior managers, operations managers, and Team Leaders.
• Business Growth & Revenue: Develop and execute strategies to achieve sales targets, revenue goals, and overall business objectives across all centers.
• Contact Center Operations: Drive end-to-end voice process operations, ensuring operational efficiency, productivity, and adherence to business requirements.
• Performance Management: Monitor key performance indicators (KPIs), including conversion rates, sales productivity, revenue, call quality, and target achievement.
• Operational Excellence: Identify performance gaps, implement corrective actions, and continuously improve sales processes and operational efficiency.
• Leadership Development: Mentor and guide the leadership team to improve performance, accountability, employee engagement, and overall team effectiveness.
• Attrition & Workforce Management: Monitor attrition, shrinkage, absenteeism, and workforce productivity to maintain operational stability.
• Quality & Compliance: Ensure adherence to quality standards, sales processes, customer experience guidelines, and compliance requirements, while preventing mis-selling.
• Data-Driven Decision-Making: Review business dashboards, MIS reports, and performance analytics to identify growth opportunities and drive informed decisions.
• Cross-Center Coordination: Ensure consistent execution of business strategies, best practices, and operational standards across all South India centers.
• Stakeholder Management: Collaborate with senior leadership and cross-functional teams to achieve business goals and resolve operational challenges.
• Travel & Center Visits: Travel regularly across multiple contact centers in South India to review performance, support local leadership, and ensure operational excellence.

Required Skills & Qualifications

• Extensive experience in Telesales, Contact Center Management, and Voice Process Operations.
• Proven experience managing multiple contact centers across different locations.
• Demonstrated ability to manage large-scale teams of approximately 400-450 employees.
• Strong leadership experience in managing senior managers, operations managers, and Team Leaders.
• Excellent understanding of telesales business metrics, sales conversion, revenue generation, and productivity management.
• Strong analytical and strategic planning skills, with the ability to drive business performance through data.
• Experience in attrition management, workforce optimization, and operational performance improvement.
• Excellent communication, stakeholder-management, and decision-making skills.
• Willingness to travel extensively across multiple South India contact centers.
• Ability to work in a fast-paced, target-driven business environment.

Mandatory Language Requirement

Candidates must be fluent in at least one of the following South Indian languages:

• Telugu — Preferred
• Kannada
• Tamil
• Malayalam

Job Details

• Position: Associate Vice President - Telesales (South Head)
• Location: Hyderabad
• Team Size: Approximately 400-450 employees
• Operational Scope: Multiple contact centers across South India
• Industry: Telesales / Contact Center / BPO / Financial Services