Telesales Team Leader

nextgen scholar; Telangana; On-site; INR 600,000 - 700,000; Full time

Job summary

nextgen scholar in Hyderabad is seeking an experienced Tele Sales Team Lead to manage a target-driven tele sales force, improve conversions, and ensure high customer satisfaction. You will monitor performance, coach team members, allocate leads, and prepare regular sales reports.

This on-site role demands strong communication, leadership, and data-driven decision making with 6–8 years of experience in Tele/Inside Sales. Join us to drive growth and team excellence.

Qualifications

• Excellent communication and convincing skills.
• Strong leadership and team management abilities.
• Good negotiation and objection-handling skills.
• Target-oriented and result-driven approach.
• Strong knowledge of telesales processes and lead management.
• Good knowledge of MS Excel, CRM, and reporting tools.

Responsibilities

• Lead, manage, and motivate the Tele Sales team to achieve monthly and yearly sales targets.
• Allocate leads to team members and monitor lead follow-up and conversion.
• Track daily calls, customer enquiries, follow-ups, and sales performance.
• Develop effective calling strategies to improve sales and customer engagement.
• Train and coach tele sales executives on product knowledge, communication, and sales techniques.
• Monitor team KPIs such as calls made, leads generated, conversions, revenue, and follow-ups.
• Handle escalated customer queries and support the team in closing important sales.
• Prepare daily, weekly, and monthly sales performance reports.
• Ensure proper maintenance and updating of customer and lead databases.
• Identify performance gaps and take corrective actions to improve team productivity.
• Conduct regular team meetings and provide feedback to team members.
• Ensure adherence to company sales policies, processes, and customer service standards.

Skills

Communication

Leadership

Negotiation

Target oriented

Telesales

MS Excel

CRM

Reporting tools

Data analysis

Interpersonal skills

Education

Graduate

Postgraduate

Tools

MS Excel

CRM

Reporting tools

Job description

About the Role

We are looking for an experienced and result-oriented Tele Sales Team Lead to manage and motivate the tele sales team, achieve sales targets, monitor daily performance, and improve customer conversion rates.

Key Responsibilities

• Lead, manage, and motivate the Tele Sales team to achieve monthly and yearly sales targets.
• Allocate leads to team members and monitor lead follow-up and conversion.
• Track daily calls, customer enquiries, follow-ups, and sales performance.
• Develop effective calling strategies to improve sales and customer engagement.
• Train and coach tele sales executives on product knowledge, communication, and sales techniques.
• Monitor team KPIs such as calls made, leads generated, conversions, revenue, and follow-ups.
• Handle escalated customer queries and support the team in closing important sales.
• Prepare daily, weekly, and monthly sales performance reports.
• Ensure proper maintenance and updating of customer and lead databases.
• Identify performance gaps and take corrective actions to improve team productivity.
• Conduct regular team meetings and provide feedback to team members.
• Ensure adherence to company sales policies, processes, and customer service standards.

Requirements

• Excellent communication and convincing skills.
• Strong leadership and team management abilities.
• Good negotiation and objection-handling skills.
• Target-oriented and result-driven approach.
• Strong knowledge of telesales processes and lead management.
• Good knowledge of MS Excel, CRM, and reporting tools.
• Ability to analyse sales data and team performance.
• Good interpersonal and customer-handling skills.

Preferred Qualifications

• Any Graduate / Post Graduate.
• 6–8 years of relevant experience in Tele Sales / Inside Sales, preferably with team-handling experience.

Location & Work Mode

• Location: HYDERABAD
• Work Mode: Onsite

Pay: ₹600,000.00 - ₹700,000.00 per year

Work Location: In person