Center Manager

Livekeeping (An IndiaMART Company); Dadri; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Livekeeping is seeking a Centre Manager - Telesales to lead a 40-seat telesales floor, drive targets, and ensure operational excellence. The ideal candidate has 3+ years in telesales with leadership experience, strong people management and CRM skills, and the ability to stay hands-on on the floor.

You will monitor performance, coach staff, and implement effective sales processes to improve conversions and customer satisfaction.

Qualifications

• Minimum 3+ years in telesales with at least 1 year in a team leadership/managerial role.
• Ability to manage teams of 30-50 telecallers in a telesales environment.
• Strong people management, coaching, and motivational skills.
• Hands-on and willing to work directly on the floor with the team.
• Good analytical skills; ability to track performance metrics and improve efficiency.
• Proficiency in CRM tools and telesales processes.

Responsibilities

• Lead and manage a team of 40 telecallers and team leaders.
• Set daily/weekly targets; monitor performance and drive achievement of sales goals.
• Monitor call quality, scripts, and customer interactions to improve conversions.
• Track KPIs (call volume, conversion rate, revenue per telecaller) and report to Senior Manager.
• Conduct regular training for telecallers on sales techniques and product knowledge.
• Act on floor to coach and close deals as needed.
• Maintain a consultative, customer-centric approach and handle escalations promptly.

Skills

People management

Coaching

Analytical skills

On-floor leadership

CRM proficiency

Tools

CRM software

Job description

We are looking for a highly driven and hands-on Centre Manager - Telesales to lead the telesales operations at a single location, managing a team of 40 telecallers along with team leaders. The Centre Manager will be responsible for achieving sales targets, improving conversion ratios, and ensuring operational excellence on the floor. The ideal candidate will bring at least 3+ years of telesales experience, with proven ability to lead teams, drive performance, and deliver results in a fast-paced environment.

Team And Floor Management

• Manage and lead a team of 40 telecallers, including team leaders.
• Conduct daily huddles, set targets, and ensure achievement of sales goals.
• Monitor call quality, sales scripts, and customer interactions.
• Maintain high levels of motivation, discipline, and energy on the floor.

Sales Execution And Target Achievement

• Drive telesales performance to achieve monthly and quarterly sales targets.
• Work closely with telecallers to improve pitch delivery, objection handling, and closing techniques.
• Ensure adherence to sales processes and compliance standards.

Performance Monitoring And Reporting

• Track and analyse daily/weekly/monthly KPIs such as call volume, conversion rate, and revenue per telecaller.
• Prepare and share performance reports with the Senior Manager.
• Identify low performers and provide targeted coaching and improvement plans.

Training And Development

• Conduct regular training sessions for telecallers on sales techniques, product knowledge, and customer handling.
• Provide continuous feedback and one-on-one coaching.

On-Ground Involvement

• Actively participate in floor activities by monitoring live calls and assisting team members.
• Be a role model by demonstrating strong selling skills and closing deals when required.

Customer-Centric Approach

• Ensure telecallers follow a consultative sales approach, building trust with customers.
• Address escalations promptly and ensure positive customer experiences.

Requirements

• Experience: Minimum 3+ years in telesales, with at least 1 year in a team leadership/managerial role.
• Proven ability to manage teams of 30-50 telecallers in a telesales environment.
• Strong people management, coaching, and motivational skills.
• Hands‑on and willing to work directly on the floor with the team.
• Good analytical skills; ability to track performance metrics and improve efficiency.
• Proficiency in CRM tools and telesales processes.
• Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred. )
• Must be fluent in Telugu.

This job was posted by Syed Azhar Sultan from Livekeeping.