Center Manager - Telesales

Livekeeping (An IndiaMART Company); Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

A leading telesales firm is looking for a Centre Manager to oversee operations in Hyderabad. The successful candidate will manage a team of 40 telecallers while driving sales performance and achieving targets. Candidates should have over 3 years of telesales experience, excellent leadership skills, and proficiency in CRM tools. A consultative sales approach and fluency in Telugu are essential. This role offers significant opportunities for coaching and development within a dynamic environment.

Qualifications

• Minimum 3+ years in telesales with 1 year in a leadership role.
• Strong coaching, motivational, and people management skills.
• Ability to track performance metrics and improve efficiency.

Responsibilities

• Lead a team of 40 telecallers effectively.
• Ensure achievement of monthly sales targets.
• Conduct training sessions and provide coaching.
• Ensure customer-centric consultative selling and handle escalations.
• Track KPIs and share performance reports with senior management.

Skills

Team leadership

Sales performance driving

Effective communication

Analytical skills

Hands-on work ethic

Coaching and training

Fluency in Telugu

Education

Experience in telesales

Degree from a tier 1/tier 2 college

Tools

CRM tools proficiency

Job description

We are looking for a highly driven and hands-on Centre Manager – Telesales to lead the telesales operations at a single location, managing a team of 40 telecallers along with team leaders. The

Centre Manager will be responsible for achieving sales targets, improving conversion ratios, and ensuring operational excellence on the floor.

The ideal candidate will bring at least 3+ years of telesales experience, with proven ability to lead teams, drive performance, and deliver results in a fast-paced environment. Freshers from tier1/tier2 colleges can also apply.

Key Responsibilities:

• Manage and lead a team of 40 telecallers, including team leaders.
• Conduct daily huddles, set targets, and ensure achievement of sales goals.
• Monitor call quality, sales scripts, and customer interactions.
• Maintain high levels of motivation, discipline, and energy on the floor.
• Drive telesales performance to achieve monthly and quarterly sales targets.
• Work closely with telecallers to improve pitch delivery, objection handling, and closing
• Ensure adherence to sales processes and compliance standards.

Performance Monitoring & Reporting

• Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, and
• Prepare and share performance reports with the Senior Manager.
• Identify low performers and provide targeted coaching and improvement plans.

Training & Development

• Conduct regular training sessions for telecallers on sales techniques, product knowledge, and customer handling.
• Provide continuous feedback and one-on-one coaching.
• Actively participate in floor activities by monitoring live calls and assisting team members.
• Be a role model by demonstrating strong selling skills and closing deals when required.

Customer-Centric Approach

• Ensure telecallers follow a consultative sales approach, building trust with customers.
• Address escalations promptly and ensure positive customer experiences.

Key Requirements:

• Experience: Minimum 3+ years in telesales, with at least 1 year in a team leadership/managerial role. Freshers from tier1/tier2 colleges can also apply.
• Proven ability to manage teams of 30–50 telecallers in a telesales environment.
• Strong people management, coaching, and motivational skills.
• Hands‑on and willing to work directly on the floor with the team.
• Good analytical skills; ability to track performance metrics and improve efficiency.
• Proficiency in CRM tools and telesales processes.
• Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)
• Must be fluent with Telugu language.

Performance Metrics (KRA/KPI)

• Achievement of monthly sales targets for the centre.
• Lead-to-conversion ratio.
• Call quality and compliance scores.
• Telecaller productivity and attrition rate.
• Training effectiveness and performance improvements.